Auto Claims Adjuster

**Primary Job Accountabilities/Responsibilities:**

* Responsible for answering calls from car dealerships and independent repair facilities to verify the completion and validity of claim forms.

* Reviews company records to determine various levels of claim coverage.

* Determines claims direction, calculates the amount of the claim, and submits for claim payment within the adjusters authorization limit.

* Documents all information in a database system. Uses reference labor manuals, technical bulletins and system components to adjudicate claims.

* Reviews pending claims list and follows up on pending claims daily.

* Adjudicate claims for automotive warranty contracts based on contract coverage.

* Explain contract coverage to repair facilities and contract holders.

* Must provide excellent customer service over the phone to both internal and external customers.

**Basic Qualifications Required - Experience, Skills, and Knowledge:**

* High school Diploma.

* 2-4 years experience in the automotive field.

**Other Requirements:**

* Excellent customer service and telephone skills required.

* Must be proficient in Microsoft Word, Excel, Access, and Outlook.

* Must be familiar with standard concepts, practices, and procedures within the automotive claims industry i.e. from powertrain operations to electrical charging systems.

**Preferred requirements:**

* Associates degree.

* Mechanical and/or automotive claims adjusting experience.

* ASE certification preferred, ASE Master certification.

* Bilingual Spanish.

Must be able to work an 8 hour schedule from Monday - Friday between the hours of 7am to 6pm CT and possibly Saturday.

Work remotely temporarily due to covid-19

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