Leasing Consultant

4 weeks ago


Charlottesville, United States City Walk Apartments Full time
Job DescriptionJob Description

Job Description

City Walk Apartments is seeking a Leasing Consultant to join our team at Charlottesville's highest ranked apartment community. Our ideal candidate is a team-player who will uphold the highest standards of professionalism, customer service, and work ethic.

Tasks

  • Enthusiastically discuss various features of the community to prospects
  • Provide in-person and virtual tours of the apartment community and furnished model apartments
  • Collect and process application materials from prospective residents
  • Maintain social media advertisements in coordination with apartment availability
  • Review legally binding documents with new residents and assist with move-in processes such as final inspection of apartment and transfer of access devices
  • Daily data entry and email correspondence related to insurance, lease contracts, work orders, and billing statements
  • Hear and resolve concerns from prospects and residents

Knowledge

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
  • Computers and Electronics — Knowledge of frequently used computer software such as Microsoft Word and Excel.
  • Legal Responsibilities — Knowledge of Federal, State, and Local laws pertaining to the housing industry such as VRLTA and Fair Housing.

Skills and Abilities

  • Customer Service — Knowledge of principles and processes for providing outstanding customer service. This includes assessing prospect and resident needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Active Listening — Giving full attention to what residents and prospects are saying, taking time to understand the points being made, and asking questions as appropriate.
  • Critical Thinking and Problem Solving — Identifying the strengths and weaknesses of alternative solutions, conclusions or approaches to problems related to prospect and resident concerns.
  • Multitasking and Adaptability — performing day-to-day administrative tasks such as maintaining information files and processing paperwork while being able to balance communication with prospects, residents, and staff as necessary in a busy work environment.

Starting salary determined by experience and skill set. Commissions/bonuses earned monthly in addition to base pay.

Equal Opportunity Employer

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

 

Work Location: In person


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