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Service Manager

3 months ago

West Valley City, United States Peak Industrial Inc Full time
Job DescriptionJob Description

The Service Manager is charged with managing repairs, installations and daily workflow for 35-40 service employees. This individual will reinforce a culture that promotes safety, customer service, accountability, teamwork, quality, and continuous learning and improvement. The successful candidate will report directly to the Director of Regional Operations.

Responsibilities:  

  • Foster a culture of safety at all times and with all employees

  • Develop, analyze, and review a variety of daily production reports to drive operational performance

  • Apply continuous improvement efforts across shop operations, efficiency, culture, productivity, and work quality

  • Implement training programs in conjunction with OEMs to advance technician skills and expertise

  • Drive daily production through the shop by planning for and allocating proper resources to exceed customer requirements and company revenue targets

  • Supervise staff to include hiring, training, evaluating performance, and providing feedback to employees

  • Oversee and develop leadership skills in shop supervision to drive performance of company productivity, culture, and quality standards.

  • Identify opportunities and provide strategic recommendations for local and regional revenue growth.

  • Work with staff to understand customer dynamics, principles of negotiation, and de-escalation in resolving customer concerns.

  • Collaborate with other site managers and internal departments to develop company-wide service and productivity best practices

Requirements:

  • Demonstrated success in continuous improvement activities and Lean concepts

  • 5+ years of experience managing people in a shop environment, including recruiting and development of technicians and support staff

  • Excellent computer skills, including Microsoft Office expertise (Excel, Word, Outlook, Teams, etc.)

  • Proficiency in harvesting and interpreting data to identify trends that impact profitability

  • Use information to make strategic recommendations

  • Create and maintain effective working relationships with co-workers and the public.

  • Excellent verbal and written communications skills, and a sense of urgency in identifying and responding to high priority situations

  • Professional attitude with ability to motivate, and lead effectively

Preferred:

  • Associate or bachelor's degree in technical or business-related field

  • Operations management within the transportation or construction industry

Benefits:

  • Competitive salary; DOE

  • Affordable Medical, Dental, Vision

  • 401k Retirement Planning w/ company match

  • Unlimited Paid Time Off (PTO)

  • Paid training

  • Opportunity for growth and development

  • M-F schedule (some OT); paid holidays




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