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Shipping Pharmacy Technician
3 months ago
Our goal is to solve patients’ complex prescription needs in order to improve their quality of life. Our Shipping Department Technicians are in a unique position to have a high impact on patients through the final fulfillment and shipping process. They help us to go above and beyond to ensure that customers receive the correct prescription in a timely manner, while experiencing superior customer service.
Responsibilities and Duties
- Accurately box medications for shipment to ensure stability, durability and usability by selecting packaging products that are validated to maintain the appropriate temperature range and by following the outline pack out steps. Always follow cold chain validated pack-out procedures for refrigerated products.
- Select delivery/courier vendor and method (Next Day, Next Day Saturday, Signature Required, UPR, etc.) according to Shipping Policy and Procedure.
- Review comments for specific delivery instructions and compare delivery and mailing address to ensure accuracy.
- Count and label prescriptions with attention to detail, ensuring all labeling, lot and expiration date is present and accurate, and that all supplies are included with medication (tablet crushers, shakers, applicators, etc.).
- Perform a quality check to insure the correct medication is being sent to the correct patient.
- Restock and refill supplies (vials, lids, foot spas, NasoNebs, etc.)
- Manage delivery exceptions by reviewing exception emails, calling UPS/FedEx to resolve delivery issues and contacting patients when necessary to ensure delivery. Promptly complete a patient grievance form.
- Package, weigh, label, and send mail out for USPS delivery.
- Enter the received order of medication for each morning and ensure all products were delivered.
- Make every attempt for timely patient contact to obtain or confirm the patient’s payment information including follow-up calls, as needed.
- Prepare packages for courier deliveries by entering demographics, packaging the medications and inputting the form of payment.
- Prepare medications so they are stocked and ready to be used for filling (i.e. mupirocin “cubes” and “flat packs”, clindamycin, and foot spas.
- Technician is responsible for making sure standard orders for vials are opened and packaged appropriately for shipment.
- Review Print Queue comments, print prescription labels and ensure the patient’s complete order is together then pull and place the correct product in tote along with labels. Once product is toted, it is staged for counting if needed or sent to the fill station.
- Any product that is out of stock is to be ordered, and the tote is set aside for when the product is delivered.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
- Answer telephones in a timely manner, direct calls to appropriate personnel and escalate clinical questions to a pharmacist when required.
- Complete daily, weekly and monthly cleaning tasks to maintain assigned work areas and equipment in clean and orderly condition to prevent cross-contamination.
- Active Pharmacy Technician License in the state of Louisiana.
- Not on the DEA Excluded Parties List.
- No pending felony charges or convictions for criminal offenses involving controlled substances.
- Handling patient information with accuracy and confidentiality.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Ability to work well in a team environment.
Monday - Friday 8:30am - 5:30pm.
