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Shipping Coordinator I
3 months ago
Position overview:
The position is responsible for:
- Daily coordination and scheduling of the distribution’s outbound shipping process for both domestic and international orders.
- Providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. Able to communicate effectively (up and down the organization). Oversee activities on the shipping dock to ship orders accurately, efficiently, and according to customer requirements.
- Coordinating/consolidating international shipments for numerous customers and completing all necessary international shipping documentation.
- Work with Supervisor, Shipping and Distribution Management Team to suggest and implement new processes and workflows to optimize International order consolidation and shipping.
Key Responsibilities:
- Responsible for coordination, scheduling, communicating and reporting the daily workflow for shipping activities.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Assures orders, books, sales sets, samples, etc., are shipped, per customer’s specifications, within Service Level Agreements (SLA).
- Produces shipping documents, customs documents; accurately and quickly on a daily basis.
- Partners with the internal teams, as needed, to meet and exceed customer’s service expectations.
- Heavy contact volume via email and telephone; timely responses and stellar follow-up.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Works closely with the distribution team (pick/cut/pack) to assure orders are moving as expected through to shipment.
- Works closely with the sales and service team to assure customers’ needs are fully met.
- Provides timely feedback to the company regarding service failures or customer concerns.
Professional experience:
- Prior experience with international shipping, logistics, freight forwarders, and consolidated shipments. Knowledge of tariffs, duties, and payment terms.
- Experienced in serving customers outside of the USA, ability to adapt to cultural differences and personalities. Understanding of different cultures and able to adapt to provide excellent service to all.
- Prior Customer Service experience in a fast-paced environment and serving high end customers preferred.
- Prior experience in home furnishings, textiles, and wallcoverings, preferred.
- Familiar with inventory and warehouse management concepts and systems.
- Strong math skills and problem solving skills.
- Ability to lift at least 60 lbs.
- Must have Forklift Experience.
- Excellent computer skills, preferably in an Infor environment.
- UPS / FedEx / DHL Experience
- Must be able to use MS Office especially Excel and Word.
- Outstanding follow-up skills
Personal traits:
- Must be able to work flexibly within the distribution center’s hours, currently between 7am and 5:30pm eastern.
- Team player with can-do attitude who loves interacting with people.
- Problem solving/analysis.
- Self-motivated self-starter.
- Excellent verbal and written communicator.
- Effective use and management of time to accomplish goals and tasks.
- Organized and Detail oriented. Ability to pay attention to the minute details of a project or task but can move very quickly.
- Ability to maintain a calm and professional demeanor under pressure, in a fast-paced environment.
- Proven ability to build an excellent rapport with fellow employees and customers.
- Dependable, good work ethic, excellent attitude and inclination to exceed daily goals.
- Acts with a sense of urgency, multitasks and can remains focused in a very busy environment.
- A sense of urgency while researching thoroughly and providing regular pro-active updates so customers are well informed and updated regarding all open issues, and pending orders.
- Customer/Client Focus - Passionate about helping customers.