Guest Service Agent/Night Auditor
2 months ago
A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Guest Service Agent has access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.
Typical Shifts are 7am-3pm, 3pm-11pm, 11pm-7am. Weekend availability is required.
What will I be doing?
As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the PMS system, handling money, processing credit and debit cards, accepting and recording various forms of payment
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Clean public areas and assist laundry and in other areas as needed
- Take ongoing training classes during work shifts
- Receive, input, retrieve and relay messages to guests
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Company DescriptionAt Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.Company DescriptionAt Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.-
Night Auditor/ Front Desk Agent
3 weeks ago
Savannah, United States HEI Hotels & Resorts Full timePerform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Responsibili Night Auditor, Front Desk, Agent, Auditor, Audit, Operations, Accounting
-
Night Auditor
1 week ago
Savannah, United States Hotel Bardo Savannah Full timeOverview: Our team at Hotel Bardo Savannah is looking for an attentive, friendly and service-oriented Night Auditor to join our Front Office team. The Night Auditor has a passion for providing anticipatory, personalized service and thrives working independently during night hours. The ideal candidate is enthusiastic about making great impressions and...
-
Night Auditor
3 months ago
Savannah, United States Hotel Bardo Savannah Full timeCompensation Type: Hourly Highgate Hotels: LEFT LANE Hospitality in partnership with Highgate Hotels is excited to introduce the Hotel Bardo. LEFT LANE Hospitality is a vertically integrated company specializing in acquiring and transforming hotels that share a common thread of textured history and progressive cultural landscapes. Committed to fostering a...
-
Night Auditor
3 weeks ago
Savannah, United States Hotel Bardo Savannah Full timeCompensation Type: Hourly Highgate Hotels: LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create...
-
Hotel Night Auditor
1 month ago
Savannah, United States McKibbon Hospitality Full timeWhat Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm - 7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and...
-
Night Auditor
1 month ago
Savannah, United States Hyatt Place Savannah Airport Full timeBenefits: Dental insurance Employee discounts Paid time off Vision insurance We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor also reconciles all accounts and...
-
Night Auditor
4 weeks ago
Savannah, United States Hyatt Place Savannah Airport Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insurancePaid time offVision insurance Were looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night...
-
Guest Service Agent
2 weeks ago
Savannah, United States Crestview Management, LLC Full timeGuest Service Agent Job Description The Marriott Savannah Riverfront is currently interviewing for Guest Service Agents. A Guest Service Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Guest Service Agent is the first point of contact for guests...
-
Night Auditor
3 weeks ago
Savannah, United States Hotel Indigo Savannah Historic District Full timeInnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...
-
Night Auditor
1 month ago
Savannah, United States Concord Hospitality Full timeDescription We are hiring a Night Auditor We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall...
-
Night Auditor
2 months ago
Savannah, United States Fairfield Inn & Suites Savannah DowntownHistoric District Full timeDescriptionWe are hiring a Night AuditorWe are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7….so each front desk role is as important as the others. Associates working the front desk are the key to the overall...
-
Night Auditor
2 months ago
Savannah, United States Concord Hospitality Full timeWe are hiring a Night Auditor We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience...
-
Night Auditor
2 weeks ago
Savannah, United States Concord Hospitality Full timeDescription We are hiring a Night Auditor We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall...
-
Night Auditor
2 months ago
Savannah, United States Crestview Management, LLC Full timeNight Auditor - Marriott Savannah Riverfront Job Description The Hotel Night Auditor is responsible for ensuring the accuracy of the hotel's financial records and providing exceptional customer service to guests during the overnight shift. Key Responsibilities Balance and reconcile daily financial transactions. Prepare and distribute daily reports to...
-
Night Auditor
2 weeks ago
Savannah, United States Crestview Management, LLC Full timeNight Auditor - Marriott Savannah Riverfront Job Description The Hotel Night Auditor is responsible for ensuring the accuracy of the hotel's financial records and providing exceptional customer service to guests during the overnight shift. Key Responsibilities Balance and reconcile daily financial transactions. Prepare and distribute daily reports to...
-
Front Desk
1 month ago
Savannah, United States The DeSoto Full timeSeeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred.We are looking for candidates that are flexible between 1st shift and 2nd shift.7AM-3PM3PM-11PMDETAILS OF THE ROLE - BASIC FUNCTIONThe Front Office Agent is...
-
Overnight Guest Services Specialist
5 days ago
Savannah, Georgia, United States Hotel Bardo Savannah Full timeCompensation Structure:HourlyAbout Hotel Bardo Savannah:Hotel Bardo Savannah is a premier establishment that combines urban resort charm with a vibrant community atmosphere. Our mission is to create an inviting and dynamic environment where both guests and team members can thrive.Position Overview:We are seeking a dedicated and personable Night Auditor to...
-
Overnight Guest Services Specialist
5 days ago
Savannah, Georgia, United States Hotel Bardo Savannah Full timeCompensation Structure:HourlyCompany Overview:LEFT LANE is a comprehensive real estate design, development, and management firm dedicated to the acquisition and transformation of historic and iconic properties. We prioritize creating a welcoming, dynamic, and inspiring workplace culture where our team members are motivated to deliver memorable experiences...
-
Guest Service Agent
1 month ago
Savannah, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AURU [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Overnight Guest Services Representative
6 days ago
Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full timePosition OverviewThe Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities aimed at maintaining the highest standards of service and operational efficiency.Key ResponsibilitiesGuest Registration: Welcome guests and...