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Customer Service Representative

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Ventura, United States High Tech Pet Products Full time
Job DescriptionJob Description

Our passion for providing exceptional customer service contributes to our superior level of customer satisfaction. As an entry level Customer Service Representative, you will be acting as the first line of customer contact. You will communicate openly, with an enthusiastic and engaging tone and focus on finding the best solution for each individual customer.
We take immense pride in showing employee appreciation and bringing the Customer Service Representative team together. Through this role, we not only offer the chance to be a part of our growing company, but also the opportunity to advance your skill sets and professional development.

Responsibilities:

  • Possess high levels of independence
  • Handle customer inquiries and complaints
  • Finding elegant solutions to difficult problems
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Build sustainable relationships and trust with customers
  • Take confidential payment information as well as other personal information such as address and phone number
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with customers
  • Ability to manage time effectively, multi-task, and prioritize responsibilities in a fast paced environment.
  • Self-sufficient and motivated
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Strong work ethic and moral compass
  • Reliable and great at communicating with customers as well as a team

Schedule:

  • Day shift
  • Monday to Friday
  • No nights
  • No Weekend