IT Helpdesk Technician

4 weeks ago

Denver, United States Alerio Technology Group Full time
Job DescriptionJob Description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.
Company DescriptionA small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.Company DescriptionA small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.

  • IT Helpdesk Technician

    2 weeks ago

    Denver, Colorado, United States Vertafore Full time

    Position Overview:This role offers an exciting opportunity for individuals seeking to start their career in technology support. As an integral part of our team, you will serve as the primary contact for end-user assistance and desktop support.Key Responsibilities:- Deliver technical assistance through various channels including phone, remote desktop, and...

  • Database Entry Technician

    5 days ago

    Denver, Colorado, United States Omm IT Solutions Full time

    About the PositionOmm IT Solutions is seeking a highly skilled Database Entry Technician to join our team. As a key member of our data management team, you will be responsible for ensuring the accuracy and integrity of our database.Key ResponsibilitiesWork with the Task Manager to input, update, delete, and review data in our AMSCM database.Collaborate with...

  • Database entry technician

    4 days ago

    Denver, United States Omm IT Solutions Full time

    This is a remote position. ***Please Note:This is a Remote however the Candidate are expected for up to 6 trips per year to the Project Location. About the Position Work with Task Manager to input update delete and review AMSCM data Work with Task Manager and other specialists (District/field office specialists)to translate digital/paper files into...

  • Telecommunications Technician L4

    2 weeks ago

    Denver, United States K&A IT SOLUTIONS Full time

    Company DescriptionK&A IT SOLUTIONS, located in Denver, CO, offers installation services for Fiber, Copper, Infrastructure, and DC power systems across the U.S. With expertise in various environments like Terminals, Datacenters, and Huts, we deliver top-notch telecommunications solutions.Role DescriptionThis is a contract role for a Telecommunications...

  • Telecommunications Technician L4

    2 weeks ago

    Denver, United States K&A IT SOLUTIONS Full time

    Company DescriptionK&A IT SOLUTIONS, located in Denver, CO, offers installation services for Fiber, Copper, Infrastructure, and DC power systems across the U.S. With expertise in various environments like Terminals, Datacenters, and Huts, we deliver top-notch telecommunications solutions.Role DescriptionThis is a contract role for a Telecommunications...

  • Service Desk Support Technician

    1 month ago

    Denver, United States Brooksource Full time

    Pay Rate: $20-$25/hour DOEOn-site in Downtown Denver General Description of the EngagementOur client is looking to bring on Service Desk Support Technicians to become part of a highly motivated, top tier team of IT professionals. The candidates will directly support all city's agencies. Successful candidates will have strong technical expertise and strong,...

  • Service Desk Support Technician

    1 month ago

    Denver, United States Brooksource Full time

    Pay Rate: $20-$25/hour DOEOn-site in Downtown Denver General Description of the EngagementOur client is looking to bring on Service Desk Support Technicians to become part of a highly motivated, top tier team of IT professionals. The candidates will directly support all city's agencies. Successful candidates will have strong technical expertise and strong,...

  • GIS Technician

    3 weeks ago

    Denver, United States We-Do-IT Inc. Part time

    Job DescriptionJob DescriptionSalary: $21 - $25GIS TECHNICIAN POSITIONABOUT USAre you looking for a fulfilling part-time or nearly full-time remote job?  We’ll train you and provide everything you need to get started.    we-do-IT Inc. (aka WDI) is a GIS and IT consulting firm specializing in Electric and Gas Utility Consulting. Our team works 100%...

  • Industrial Maintenance Technician

    2 weeks ago

    Denver, Colorado, United States V R Della IT Services Private Limited Full time

    Position Title: Maintenance MechanicWork Environment: On-siteCompensation: $36.55 per hourContract Duration: Temporary (2-3 Months)Work Schedule: Monday to Friday, 8 AM - 4 PMRole Overview:A Maintenance Mechanic plays a crucial role in supporting lead mechanics to ensure that manufacturing and warehouse machinery is kept in optimal condition. This role often...

  • Industrial Maintenance Technician

    2 weeks ago

    Denver, Colorado, United States V R Della IT Services Private Limited Full time

    Position Title: MechanicWork Environment: On-siteCompensation: $36.55 per hourContract Duration: Temporary (2-3 Months)Working Hours: Monday to Friday, 8 AM - 4 PMRole Overview:A mechanic technician plays a crucial role in supporting lead mechanics to ensure that manufacturing or warehouse machinery is properly maintained. This role often requires working...

  • Tier 2 Computer Support Engineer for IT Managed Services Provider

    2 months ago

    Denver, United States B-Comp Services Inc. Full time

    Job DescriptionJob DescriptionTier 2 Computer Support Engineer (Field Service Technician)Location: Westminster, COCompany: B-Comp ServicesWebsite: b-compservices.comPosition: Tier 2 Computer Support Engineer (Field Service Technician) / Help Desk SupportAbout Us: B-Comp Services is a well-established IT Managed Services Provider (MSP) located in Westminster,...

  • Industrial Maintenance Technician

    2 weeks ago

    Denver, Colorado, United States V R Della IT Services Private Limited Full time

    Position Title: MechanicWork Environment: Manufacturing FacilityCompensation: $36.55 per hourContract Duration: Temporary (2-3 Months)Working Hours: Monday to Friday, 8 AM - 4 PMJob Overview:A skilled mechanic is essential in supporting lead mechanics to ensure that manufacturing and warehouse machinery is properly maintained. This role often requires...