IT Support Specialist

1 month ago


Urbana, United States Champaign County Full time
Job DescriptionJob Description

We are seeking an IT Support Specialist to join our team You will resolve computer-related issues for our clients. This position is full-time on-site

Responsibilities:

  • Configure and deploy workstations and servers in an Active Directory domain
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Manage system updates
  • Perform backups of systems
  • Track customer issues and resolutions
  • Ensure data security and privacy
  • Participate in on-call coverage for 24/7 operations

Qualifications:

  • Minimum of 2 years experience in IT support role
  • Previous experience with Microsoft Active Directory and Office 365 administration
  • Strong troubleshooting and critical thinking skills
  • Excellent customer service skills
  • Positive and professional demeanor
  • Must pass FBI and Ohio BCI background checks


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