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Order Processing Clerk

3 months ago

San Marcos, United States PrideStaff Full time
Job DescriptionJob Description

PrideStaff Carlsbad has an excellent opportunity in San Marcos, CA 

Job Summary:
The Order Processing Clerk is responsible for accurately entering, confirming, editing and processing
customer orders. This role helps promote positive customer relations and is key to ensuring customers receive accurate and timely orders.


Essential Functions:
• Receive customer orders
• Print picking tickets for orders to be processed by packing crew/packing house
• Process/ enter customer orders based on a daily priority
• Make the necessary adjustments or changes to orders
• Print and coordinate packing slips for Packaging Department
• Answer incoming calls
• Process and distribute customer service invoices when needed
• May perform other duties as assigned
• Performs all duties in accordance with the companies operating procedures
• Keeps informed of the policies and procedures of the company
• Employee is not authorized to enter the company premises outside of working hours
• Reports any food safety hazards in compliance with company's food and safety policies, practices and procedures
• Must follow company policies and procedures


Knowledge, Skill and Experience:
• High school diploma or equivalent
• Basic technology skills in Microsoft Office, especially Outlook
• Able to type/key quickly
• One year of related experience preferred
• Knowledge of retail orders a plus
• Fluency in English required; fluency in Spanish a plus
• Must possess a customer service demeanor
• Must demonstrate flexibility, teamwork and keen attention to detail
• Ability to meet deadlines

 Basic job information:

  • Hiring timeframe: ASAP; once an interviewed candidate is selected, we need at least 48 hours to prepare for IT needs
  • Pay: $17.50/hour, non-exempt
  • Schedule: Monday-Friday, 40 hours/week, with occasional half days on Saturdays once fully trained and working independent

Key hard skills:

  • Ability to type at least 45 WPM and ability to 10 key
  • Data entry experience with demonstrated accuracy
  • Light retail experience (basic familiarity with sales orders) a plus
  • Basic proficiency in MS Office, preferably in Excel, Outlook, Teams
  • English proficiency (read, speak, write); Spanish a plus

Key soft skills:

  • Customer service demeanor: friendly and helpful
  • Ability to learn/memorize large amounts of information (i.e. product skus and customer shipping details)
  • Excellent work ethic: dependable, punctual
  • Thrives in fast paced environment
  • Ability to multi-task and meet deadlines
  • Detail oriented
  • Able to build relationships with team members and work effectively with others

Work conditions:

  • Customer service department is located in our packing house on a farm
    • Large room with sit/stand desks where customer service can see and coordinate with the packing team where orders are put together to be shipped out.
    • Can be noisy and Spanish is spoken on radios to coordinate with production teams
    • Food safety regulations in this area:
      • No nail polish or jewelry allowed
      • No food storage in the customer service department; food is stored at the main office, just outside production area, next building over
    • Restrooms are in main office
Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality.

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
\r
PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. \r
\r
Our Mission: Consistently provide client experiences focused on what they value most.