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Customer Service Representative

4 months ago

San Diego, United States A-Line Staffing Solutions Full time
Job DescriptionJob Description

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego

If interested APPLY NOW for IMMEDIATE consideration

Brittney Blackman | bblackman@alinestaffing.com

Customer Service Rep Highlights:

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Customer Service Rep Details:

  • Location: San Diego, CA 92108 – MUST on site 1st day before going remote
  • Payrate: $17+/hr - depending on bilingual status
  • Required Availability: Mon-Fri 8-hour shift between 6a-8p, possible OT

Customer Service Rep Responsibilities:

  • Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English in a professional manner

Customer Service Rep Requirements:

  • Verifiable High School Diploma or GED is required
  • Attendance mandatory for first 90 days
  • Customer Service/Call center experience preferred
  • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

If interested apply now, text, or email for IMMEDIATE consideration

Brittney Blackman | bblackman@alinestaffing.com