Service/Helpdesk Admin

2 weeks ago

Washington, United States CMI Management Full time
Job DescriptionJob Description

Job Summary

The Service/Helpdesk Admin (Production Control Clerk/Dispatcher) will provide excellent customer service while providing helpdesk and dispatch administrative support services for CMI’s client in Washington, DC.

Key Job Functions

  • Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
  • Assign a work order number to each service request and contact a technician to perform needed work
  • Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
  • Adopt and incorporate quality control measures into the work
  • Other administrative duties related to Helpdesk and Dispatching as assigned

Education and Qualifications

  • Shall have at least three (3) years of recent (within the past five years) service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
  • Bilingual in Spanish (written/spoken) is required
  • Must have experience using computers and software programs
  • Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
  • Must be a US citizen or permanent resident alien
  • Must pass background check and be able to pass security clearance
  • Must be highly proficient in both Microsoft Word and Excel
  • Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
  • Must demonstrate ability to function independently as well as a productive member of a team
Company DescriptionCompany Overview: CMI Management, Inc. is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. We are proud to be an EOE/Minorities/Women/Veterans/Disability/LGBT employer. Please visit www.cmimgmt.com to learn more about our companyCompany DescriptionCompany Overview: CMI Management, Inc. is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. We are proud to be an EOE/Minorities/Women/Veterans/Disability/LGBT employer. Please visit www.cmimgmt.com to learn more about our company

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