Drupal Cms Support

2 weeks ago

Washington, United States ITCON Services Full time

ITCON Services is seeking to hire a skilled and customer-oriented support specialist for the position of Web Helpdesk and Customer Support. The Web Helpdesk and Customer Support employee will provide technical support for hundreds of websites within the customer domain, deployed on a variety of proprietary systems, platforms and software proprietary. The Web Helpdesk and Customer Support (Level 1) professional will have web technology skills needed to support the customer and its customers in tasks related to a Drupal 7 to Drupal 9 Modernization effort. A major focus of this support will be working with team members and customers to identify and remediate basic content and HTML errors within multiple Drupal 7/9 websites and web pages to meet accessibility and usability standards and guidelines. This resource will also support customers and team members in the fulfillment of service requests to the Web Assistance helpdesk.
The Web Helpdesk and Customer Support member is expected to be efficient and reliable for a timely delivery of high caliber service and work product in a high volume and high visibility environment. Additional tasks will include the ability to code and troubleshoot HTML and CSS, conducting trainings and/or participating in meetings on technical systems either in person, conference or via remote access.
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.
This opening is for a full-time salaried position located in the ITCON Services headquarters in Southwest DC, steps away from L’Enfant Plaza metro station. At this time, work is being conducted remotely with occasional travel to the customer site in Washington DC.
**Required Skills and Qualifications**
- This is a high volume and high visibility position demanding reliable, timely delivery of high caliber service and standards compliant work product.
- Solid experience assisting content editors within Drupal 7 & 9. Experience in Drupal 7/9 either with Site Building, Front End or Back End Development - especially working with Webforms, Views, Content Types, Blocks, Boxes, Paragraphs, etc.
- Ability to troubleshoot and correct HTML; good understanding of HTML forms, specifically; excellent problem solving and troubleshooting skills, generally.
- Working knowledge of web accessibility standards; testing and remediating website content to meet accessibility standards. Experience with accessibility testing tools such as Wave, Axe, SiteImprove, etc. helpful.
- Well-rounded knowledge of web technologies, web development tools, usage of social media, analytics, content management systems and computer systems, etc.
- Familiarity working with multiple environments, version control systems, continuous integration tools, CSS, Twig, js/js libraries, PHP, Yaml, are all pluses.
- Experience working with Agile or Scrum teams, familiarity with JIRA helpful.
- Ability to discover, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding, poise, and professionalism in all customer and team interactions a must.

**Minimum Qualifications**
- Experience working in a fast-paced and high-volume environment.
- Ability to understand and communicate technical solutions and instructions with customers of levels of technical understanding.
- Stellar communication skills, both verbal and written.
- Strong knowledge of web and helpdesk skills.
- Ability to adapt to multiple tasks and shift work objectives.
- Ability to code and troubleshoot in HTML and CSS

**Desired Skills and Qualifications**
- Site building experience in Drupal 9
- Knowledge of PHP, GIT Repositories and JavaScript libraries

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Experience level:

- 1 year
- 2 years

Ability to Relocate:

- Washington, DC 20515: Relocate before starting work (required)

Work Location: Hybrid remote in Washington, DC 20515

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