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Clearinghouse Site Representative

2 months ago

San Diego, United States Sierra Management And Technologies Inc Full time
Job DescriptionJob Description


The Organization: Sierra Management and Technologies, Inc.

Sierra Management and Technologies, Inc. (Sierra), provides industry-leading technologies in software engineering and application development. We solve our nation’s most complex, next-generation modernization and readiness challenges across defense, federal, and commercial markets.

Sierra is a small, disadvantaged, minority-owned business that values its employees who provide superior services and solutions to our customers. Sierra has a proud history of hiring veterans and encourages those who have served in the armed forces to apply.

Sierra is an honored recipient of the following awards:

  • Top Workplaces Regional Award
  • HIRE Vets Medallion Award
  • VETS Indexes Employer Award

About the Role:

  • Interface daily with all JDRS NAVAIR Deficiency Reporting stakeholders including the Fleet/Supply, FST Engineering, FRC (Q/Ts, DMAs, PMI) teams, CSRs, PMAs, contractors/vendors, FRC production personnel, competencies, DLA, NAVSUP, and all NAMDRP team members in a professional and constructive manner.
  • Able to independently resolve conflicts/issues that emerge because of these interfaces in a professional and constructive manner.
  • Able to listen and quickly and independently comprehend complex workflow issues from any stakeholder to accurately document exchanges and initiate appropriate corrective action using the established systems in a timely manner.
  • Responsible for monitoring workflow related to each stakeholder and independently intervening when established metrics are not being met.
  • Will independently perform as non-registered units as needed on the website to receive exhibits, approve exam plans, execute material dispositions, and ensure proper reporting of exhibits in NAVSUP WSS Carcass Tracking system.
  • Will independently track shipments worldwide and employ a variety of tools and resources to locate missing exhibits.
  • For the National Clearinghouse only: Responsible for the daily reconciliation of DFAS FedEx payment program, Syncada, by confirming website receipt of all exhibits.
  • Responsible for providing new website user training and/or existing user refresher training. This may be via an on-site classroom setting and/or phone calls and/or emails to a user population of approximately 14,000 NAVAIR customers. This requires a mastery of website processes and knowledge of common user errors and problems.
  • Will independently and periodically review assigned user population and update appropriately.
  • Will extract, analyze, and provide periodic metrics in response to stakeholder data requests.
  • Participate in requirements gathering, perform process mapping to uncover potential process deficiencies, develop and review functional requirements for process enhancements, document problems and apply trend analysis.
  • Monitor NAMDRP process and intervene as necessary to provide fluid process flow, assist Aircraft Mishap Board (AMB) and Fleet Support Teams (FSTs) with aviation mishap investigations.
  • Responsible for independently managing workload by appropriate prioritization and efficient organizational skills.
  • Respond promptly and appropriately to varying stakeholder requests.

What Makes a Successful Candidate:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Must haves:

  • Bachelor’s degree in management, business, or related field from an accredited college or university and two (2) years of experience.
  • Allowable Substitution: Four (4) years of combined education and experience related to management analysis functions.

Must be familiar with the NAVAIR Enterprise environment and have experience/knowledge of naval aviation maintenance practices.

Applicant must be a US Citizen and be able to obtain a security clearance.

What to expect in our process

  1. Apply by submitting a cover letter and resume for the position.
  2. Interview with the Hiring Manager
  3. Reference checks and Degree Verification
  4. Offer

We take care of our employees by providing the following perks and benefits:

  • Compressed Work Schedules (CWS), Flexible Work Schedules, and Remote Opportunities (depending on the role)
  • Medical, Dental, and Vision insurance
  • Flexible Spending Account and Health Savings Account
  • Dependent care Flexible Spending Account
  • Education reimbursement & personal development stipend
  • Short-term disability, Hospital Indemnity, Critical Illness, and Accidental Insurance
  • 100% Company-paid Life + AD&D and Long-term disability
  • Generous Paid Time Off policy
  • Paid Maternity Leave (after 6 months of employment)
  • 11 federally recognized holidays
  • 401(k) retirement plan with Sierra contribution
  • Employee Assistance Program

Equal Opportunity Statement

Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal-opportunity employer.

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment.

We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.