Customer Service Representative

2 weeks ago


Orlando, United States Collabera Full time
Job DescriptionJob Description

Job Details:

Title: Customer Service Representative

Location: Orlando, FL

Duration: 12 months of contract | Onsite

Pay: $18/Hr. to $20/Hr.

Job Description:

  • Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed.
  • Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
  • These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.
  • They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver "white-glove" service; role is very patient focused
  • Must be an independent driver of process as they will work with larger team for required collaboration and other divisions/supply chain
  • Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word
  • Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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