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Customer Service Representative
2 weeks ago
Job Details:
Title: Customer Service Representative
Location: Orlando, FL
Duration: 12 months of contract | Onsite
Pay: $18/Hr. to $20/Hr.
Job Description:
- Will be handling 50 to 60 calls per day from patients regarding questions on product and/or supplies needed.
- Using Salesforce Patient Connect will be entering prescriptions and quantities and following through the order process with the supply teams.
- These are patients who have had surgery and go home or to rehab centers; the need is for follow-up with these patients for compliance purposes and to ensure they have the necessary quantity of supplies; but more so partner in their care; hospitals are broken down by territory and there are 400 to 600 patients in these territories.
- They will provide reports on risks; will need to multi-task, have an eye for details, will be on the phones and deliver "white-glove" service; role is very patient focused
- Must be an independent driver of process as they will work with larger team for required collaboration and other divisions/supply chain
- Will use PC Salesforce platform, MS Office Suite, Excel/PPT/Word
- Will use SharePoint site to load documents and reference population details, Excel - Basic - be able to hide/unhide data, scroll.
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