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Customer Service Representative

3 months ago

Orlando, United States The Reserves Network Inc Full time
Job DescriptionJob DescriptionWhen you step into the role of the Customer Service Representative, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise will strengthen a productive environment where customer satisfaction is a way of life.Don't miss this chance to join a supportive team.What matters most as the Customer Service Representative:
  • Pay $18 / hour.
  • Permanent, temp-to-hire opportunity with benefit access including medical plans, dental, and vision.
  • Monday -- Friday schedule with 2 different shifts between 9:30am -- 9pm Saturday and Sunday 9:00am to 5:30 with two set days off during the week.
Your new role as the Customer Service Representative:
  • Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
  • Maintain information regarding Patient Services initiatives and explain them to customers when appropriate.
  • Enroll new customers in Patient Services program.
  • Record activities in the patient database and follow up to secure services for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.
  • Complete various special projects as required.
Your experience to be the Customer Service Representative:
  • Previous work experience in Specialty Pharmacy or Customer Service
  • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills.
  • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
  • Experience working in a health care/pharmaceutical industry environment.
  • Accustomed to working in high call volume environment.
Your New Organization:This is a nationwide healthcare patient support organization that strives to deliver the best experience and solutions to patients, caregivers, and healthcare providers. They make a difference in the lives of patients by offering therapy and specialty pharmacy solutions through communication, teamwork, and respect.Enjoy a progressive environment with access to benefits including health plans, dental, and vision.Ready to take the first step towards professional fulfillment? Grow your career as a Customer Service Representative at this patient-oriented employer. Reserve your path to success with The Reserves Network -- apply today.Your Career Partner: Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.