Current jobs related to Service Desk Technician II - Phoenix - Progilisys Solutions

  • Service Desk Technician

    1 month ago

    Phoenix, United States Progilisys Solutions, A Talent Groups Company Full time

    The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in a team environment.Job Type: Contract to hireWork Location: Tempe,...

  • Service Desk Technician

    1 month ago

    Phoenix, United States Progilisys Solutions, A Talent Groups Company Full time

    The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in a team environment.Job Type: Contract to hireWork Location: Tempe,...

  • Remote Service Desk Technician

    1 month ago

    Phoenix, United States Motion Recruitment Partners LLC Full time

    Remote Service Desk Technician Phoenix, AZ 100% Remote Contract $16/hr - $20/hr A food distribution company with locations around the US is currently looking for a Service Desk Technician to add to add to their growing team. This individual will be focused on taking inbound calls from their customers who are having technical issues with the companys...

  • Service Desk Technician I, On-Site

    1 month ago

    Phoenix, United States ASU Preparatory Academy Full time

    If you are a current worker, please log into Workday and access our internal career site to apply. Salary Range: Salary Range: $18.00 - $23.00 USD hourly As part of Arizona State University's charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels,...

  • IT Technician II

    1 month ago

    Phoenix, United States MBI Acquisition Corp Full time

    Job DescriptionJob DescriptionFounded in 1982, MBI Industrial Medicine, Inc. is an Arizona based company operating 31 full service occupational healthcare facilities in Arizona, Colorado, California, and Nevada. MBI is unique - we are the only occupational healthcare company with the sole focus of treating the injured worker. Staffed with passionate medical...

  • NOC Technician II

    1 month ago

    Phoenix, United States Communication Technology Services, LLC Full time

    Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II in the Arizona region...

  • Survey Technician II

    2 weeks ago

    Phoenix, United States Landpoint Full time

    Job DescriptionJob DescriptionJob Title: Survey Technician IIDepartment: OperationsReports To: Senior Survey Technician/Project ManagerLocation: Phoenix, AZThe Survey Technician II is an intermediate-level position within our surveying team, responsible for providing technical support by doing various analysis, computations, utilizing computers and AutoCAD...

  • Medical Lab Technician II

    3 months ago

    Phoenix, United States Phoenix Children's Full time

    Position Summary Phoenix Childrenâ€s is recruiting for Medical Lab Technician/Scientists to join our Microbiology, Blood Bank, and Core Lab teams at the Thomas Main Lab located in downtown Phoenix. $3000 sign on bonus is offered. Full-time and PRN on all shifts are available. Duties include specimen processing, testing, and result reporting. The...

  • Field Service Technician II

    2 months ago

    Phoenix, Arizona, United States MSA, The Safety Company Full time

    MSA, The Safety CompanyField Service Technician IIUS-AZ-PhoenixRequisition ID: Type: Full-Time# of Openings: 2Category: Service - Other Sales and Related WorkersOverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are...

  • Help Desk Analyst III

    2 weeks ago

    Phoenix, United States Phoenix Children’s Full time

    Position Summary The role of a Level III Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Childrens Staff. The Level III Analyst provides a deeper understanding of reported issues and can provide mentoring to junior colleagues. This role works in tandem...

  • IT Support

    2 weeks ago

    Phoenix, United States Total Networks Full time $18 - $24

    Job DescriptionJob DescriptionTotal Networks is looking for an energetic person with a passion for helping clients solve problems and a strong phone personality to grow our team. This is a fast-paced job focused on clear communication, quick response, and proactive focus on valuing our clients' time. You will be working with a collaborative team in our...

  • Maintenance Technician II

    7 days ago

    Phoenix, United States American Landmark Management, LLC Full time

    As American Landmark Value Management continues to grow, we are looking to add an experienced and motivated Maintenance Technician II to our ALVM Family in Phoenix, AZ! At American Landmark Value Management, we believe in you and the development of your career. Our team members all receive equal opportunities to grow from within. Due to our strong training...

  • Aviation Maintenance Technician II

    7 days ago

    Phoenix, Arizona, United States PowerHouse Resources International, Inc. Full time

    Position Title: Aviation Maintenance Technician IICompany: PowerHouse Resources International, Inc.Location: Not specifiedEducation Requirement: High School Diploma or equivalentEmployment Type: Full-timeTravel Requirements: Not specifiedShift Details: Not specifiedJob Category: Experienced (Non-Managerial)Job Overview: The Aviation Maintenance Technician II...

  • Electronic Technician II – Military – Relocation

    3 months ago

    Phoenix, United States JT4 Full time

    JT4 is hiring Electronic Technicians I & II’s for their Beatty, NV and Tonopah, NV locations.Working under direct supervision of a group lead or higher-level technician, an Electronic Technician specializes in ground-based electronic systems.Employee will be responsible to perform the following functions/duties: Perform work on various types of electronic...

  • Service Desk Manager

    1 week ago

    Phoenix, United States Mi-Case Full time

    Position Title: Service Desk ManagerJob Status: Full Time, ExemptLocation: Hybrid - Phoenix Company BackgroundFounded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, provides industry expertise and consulting within the Public Sector for Digital Transformation.Mi-Case leverages a unique combination of...

  • Service Desk Manager

    1 week ago

    Phoenix, United States Mi-Case Full time

    Position Title: Service Desk ManagerJob Status: Full Time, ExemptLocation: Hybrid - Phoenix Company BackgroundFounded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, provides industry expertise and consulting within the Public Sector for Digital Transformation.Mi-Case leverages a unique combination of...

  • Maintenance Technician II

    7 days ago

    Phoenix, United States Reddy Ice Full time

    Job Requisition JR21051 Worker Time Type Full time Worker Sub-Type Regular Shift Job Description We Are Reddy Ice Behind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options....

  • Field Service Engineer II

    2 months ago

    Phoenix, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Heavy Equipment Technician II

    7 days ago

    Phoenix, Arizona, United States Sunstate Equipment Full time

    Position: Heavy Equipment Technician IICompany: Sunstate Equipment CoAt Sunstate Equipment, we prioritize the well-being of our team members and uphold safety as a fundamental value. We are currently seeking skilled individuals to join our team. Compensation is based on experience, with weekly pay and a competitive hiring bonus available.Typical Work...

  • Veterinary Technician II

    2 months ago

    Phoenix, United States Arizona Humane Society Full time

    Job DescriptionJob DescriptionEvery pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that...

Service Desk Technician II

2 months ago

Phoenix, United States Progilisys Solutions Full time
Job DescriptionJob Description

The Service Desk Technician (Tier 2) leads the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in a team environment.

Job Type: Contract to hire

Work Location: Tempe, AZ

Responsibilities

  • Serve as the escalation point for all requests and incidents, assisting team members and clients with issues related to connectivity, access, computer hardware, operating system, and software applications.
  • Develop and maintain the phone/ticket escalation processes.
  • Identify the root cause of healthcare application issues and communicate findings to appropriate teams.
  • Support and troubleshoot Windows operating system and applications
  • Review and assess Service Level Agreements (SLAs) to set expectations and measure performance
  • Provide after hours on-call support as needed

Skills and Experience

  • 4+ years of experience in an IT support role
  • Experience with help desk ticketing systems and managing ticket queues
  • Freshdesk experience is desirable
  • Proficiency and working knowledge of Active Directory, Exchange mailbox administration, and the ability to write and edit Group Policy Objects
  • Experience with Microsoft Office/Microsoft 365
  • Windows 10 Pro experience
  • Windows server administration experience preferred
  • NinjaOne or SCCM experience
  • Experience with IT Documentation software
  • Experience using system/network monitoring tools

 

Company DescriptionProgilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.Company DescriptionProgilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.