Help Desk Analyst Level 1&2- Growth Oriented MSP

1 week ago


Fairfield County, United States Advanced Computer Technologies Inc. Full time
Job DescriptionJob Description

Position: Helpdesk Support Analyst

Position Type: Full-Time-Hybrid

Location: Shelton, CT

We are seeking a Helpdesk Support Specialist to join our team in a dynamic client-facing role. As a key member of our technical support team, you will be responsible for providing exceptional support and resolving technical issues for our clients. Your focus will be on delivering outstanding client experiences by effectively troubleshooting and addressing technical challenges.

Responsibilities:

· Manage an on-demand client support queue.

· Assess, prioritize, complete, and escalate support tickets.

· Perform Tier 1 & 2 troubleshooting.

· Respond to a variety of help desk requests.

· Provide both proactive and reactive support.

· Document client environments and processes.

· Accurately track time in real-time.

· Travel to client sites when on-site support is required.

· Participate in an on-call rotation, including occasional after-hours and weekend work.

Requirements:

· 3+ years of relevant experience.

· CompTIA certified.

· Experience supporting business-class technology infrastructure.

· Proficiency in troubleshooting end-user support issues within the M365 suite of services.

· Strong communication and interpersonal skills.

· Ability to work independently and collaboratively within a team.

· Proficient in desktop infrastructure and application troubleshooting.

· Exceptional attention to detail and follow-up.

· Energetic and motivated with a focus on career growth.

· Reliable transportation.

Bonus Skills:

· Experience with productivity tools such as ConnectWise, Ninja, Auvik.

· Prior experience within a Managed Service Providers (MSP) or Managed Security Service Providers (MSSP).

· Vendor-specific certifications, including Cisco or Microsoft.

What We Offer:

· Competitive Salary

· Training Platform Access 

· Certification Incentives

· Hybrid Work Plan

· Gym Membership

· 401(k) Plan

· Comprehensive Medical, Dental, Life, and Long-term Disability Insurance

· Generous Paid Time Off (including vacation, personal, sick, and holidays)

 

We are looking for a self-motivated, growth-oriented individual who is eager to be part of a successful team. Please submit your resume for consideration.

Company DescriptionAdvanced is a trusted technology solutions provider that partners with businesses to enhance operation efficiency, boost productivity, and mitigate risk. With over 40 years of dedicated service to our business community, we have honed our expertise delivering custom solutions that address the unique challenges faced by mid-sized businesses. From streamlining processes to implementing leading edge technologies, we are committed to empowering our clients with the tools and strategies needed to thrive in today's dynamic marketplace.Company DescriptionAdvanced is a trusted technology solutions provider that partners with businesses to enhance operation efficiency, boost productivity, and mitigate risk. With over 40 years of dedicated service to our business community, we have honed our expertise delivering custom solutions that address the unique challenges faced by mid-sized businesses. From streamlining processes to implementing leading edge technologies, we are committed to empowering our clients with the tools and strategies needed to thrive in today's dynamic marketplace.
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