Help Desk Lead

1 week ago

Saint Louis County Missouri, United States Core and Main Full time

Company Overview:
About Core & Main

Based in St.

Louis, Core & Main is a leading distributor of water, sewer, storm drain and fire protection products in the United States.

Operating approximately 320 branches nationwide, the company combines local expertise with a national supply chain to provide contractors and municipalities innovative solutions for new construction and aging infrastructure.

Core & Main's 4,500 plus associates are committed to the safe distribution of water and fire protection to help communities thrive.

Visit to learn more.

Job Description & Qualifications:
Job Summary

Oversees all processes related to Service Desk operations and monitors the work of all staff on the Service Desk. Shares updates and concerns with the Service Desk Manager. Provides ongoing training in technology, procedures, and service quality standards to Service Desk Technicians.

Major Tasks, Responsibilities and Key Accountabilities

Creates and maintains, detailed and complete, Help Desk documentation (KBAs)

Identify opportunities for automation and assist with the development of automation systems to address those opportunities.

Participation with research, planning, scoping, implementation, and ongoing support for projects.

Participation with maintaining inventory of hardware, software, and support assets.

Demonstrated Customer Service & Troubleshooting skill sets.

Experience working with multi-tiered ticket handling/resolution systems.

Provide tier 1, tier 2, and tier 3 IT support.

Enforces IT standards and educate associates about compliance issues.

Lead any required meetings/work to determine status and remove blockers for the team.


Identify and define M&A requirements, scope and objectives with IT Project Managers and lead dedicated team who physically travel to newly acquired branches across the country and implement standardized C&M technical solutions.

Direct M&A project correspondences by preparing and reviewing action plans, proposals, memos, meeting minutes and emails.

Manage the integration, analysis and assessment of plans and strategies across multiple projects at once.

Monitor and follow up on implemented technologies for long term success of the integration.

Motivate the team to deliver ticket resolutions on time with superior quality.

Report accurate quality and improvement ideas.

Advocate for quality in every interaction and adhere to QA best practices.

Evaluate existing components and systems to determine integration requirements.

Updating job knowledge by engaging in educational opportunities and regular training.

Career Level Dimensions

Typical Training/Experience

Typically requires BS/BA in a related discipline. Certification may be required in some areas.

Problem Complexity

Works in compliance with established procedures and/or protocols.

Evaluate potential problems and technical complications and develop solutions.

The ability to balance and prioritize multiple projects and remain calm under pressure.

Autonomy

Working independently to define problems, collect data, establish facts, draw valid conclusions, and escalate as needed.

Leadership

Provide general guidance/direction to or train junior level support personnel or professional personnel.

Capability to self-motivate, work independently and taking ownership of job responsibilities.

Serve as a first line leader for Level 1 associates (approve time, track metrics, basic supervisor functions).

Evolve, update, and maintain QA processes and coach, mentor and educate team on Help Desk best practices.

Environmental Job Requirements

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications & Job Specific Details:
Preferred Qualifications

Associate degree in computer science or related field preferred.

3-5 years' experience in related field preferred.

  • Help Desk Lead

    1 week ago

    St Louis, Missouri, United States Core & Main Full time

    Job Description Job Summary Oversees all processes related to Service Desk operations and monitors the work of all staff on the Service Desk. Shares updates and concerns with the Service Desk Manager. Provides ongoing training in technology, procedures, and service quality standards to Service Desk Technicians. Major Tasks, Responsibilities and Key...

  • Help Desk Leader

    3 weeks ago

    Saint Louis, United States Chameleon Integrated Services Full time

    Job DescriptionJob Description   We are a growing information technology company that offers its employees a culture of success, diversity in the workplace and the ability to work with leading edge technology that is revolutionizing federal IT infrastructure.  We are seeking forward thinking candidates that have strong experience in operational...

  • Mgr, IT Help Desk

    7 days ago

    Missouri, United States Spectrum Full time

    COMPANY OVERVIEWSpectrum's Product and Technology team is at the forefront of providing the nation's fastest mobile service, reliable internet service, highly viewed live TV app, and cutting-edge WiFi, reaching nearly 100 million users and 500 million devices. Join us as we redefine connectivity and entertainment experiences. At Spectrum's Product and...

  • Help Desk Operator, 2023-2024

    1 month ago

    Saint Louis, United States St. Louis Public Schools Full time

    Position Title: Help Desk Operator Payroll/Personnel Type: 12 Month Job #: 105 Reports to: Help Desk Manager Shift Length: 8 hours Union Eligibility: Not Eligible Position Summary: In this role, you will provide technical support and assistance to users experiencing issues with computer systems, software applications, hardware devices, and network...

  • Help Desk Operator, 2023-2024

    3 weeks ago

    Saint Louis, United States St. Louis Public Schools Full time

    Position Title: Help Desk Operator Payroll/Personnel Type: 12 Month Job #: 105 Reports to: Help Desk Manager Shift Length: 8 hours Union Eligibility: Not Eligible Position Summary: In this role, you will provide technical support and assistance to users experiencing issues with computer systems, software applications, hardware devices, and network...

  • Help Desk Analyst

    3 weeks ago

    Saint Louis, United States UB Greensfelder LLP Full time

    Job DescriptionJob DescriptionUB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., the firm's 275 lawyers advise regional, national, and global...

  • Help Desk Support Specialist

    4 weeks ago

    Saint Louis, United States Obsidian Solutions Group LLC Full time

    Job DescriptionJob DescriptionDescription:The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of contact for reporting all IT service-related issues, initiate requests for all IT services contained in the IT Service Catalog and...

  • Help Desk Support Specialist

    3 weeks ago

    Saint Louis, United States Obsidian Solutions Group LLC Full time

    Job DescriptionJob DescriptionDescription:The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of contact for reporting all IT service-related issues, initiate requests for all IT services contained in the IT Service Catalog and...

  • IT Help Desk Analyst

    5 days ago

    Fairfax County, VA, United States Northern VA Community College Full time

    **Title**:IT Help Desk Analyst **Agency**:Northern VA Community College **Location**:Fairfax County - 059 **FLSA**:Nonexempt **Hiring Range**:$16/hr **Full Time or Part Time**:Part Time Additional Detail **General Description**: Applicants must be able to demonstrate basic knowledge of hardware and software support in any capacity (personal,...

  • Help Desk

    1 week ago

    Saint-Brieuc, Bretagne, United States Progression, Inc. Full time

    Help Desk Tier I&II (Mid) Tysons Corner, VA MUST: Active Top Secret clearance is required 1 5 years of Help Desk Tier II experience 1 5 years of installing, maintaining, repairing desktop operating systems 1 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not required...

  • Help Desk

    3 weeks ago

    St Louis, Missouri, United States Randstad USA Full time

    job summary: Randstad Digital is seeking an experienced Help Desk professional for a contract engagement in St. Louis, MO. This person will be working as a part of a team to provide Tier 1 Help Desk Support, general IT Troubleshooting, and printer support. The ideal candidate will be positive, dependable, and willing to learn. Requirements: 1+ years of...

  • Help Desk

    4 weeks ago

    St Louis, United States Randstad USA Full time

    job summary: Randstad Digital is seeking an experienced Help Desk professional for a contract engagement in St. Louis, MO. This person will be working as a part of a team to provide Tier 1 Help Desk Support, general IT Troubleshooting, and printer support. The ideal candidate will be positive, dependable, and willing to learn. Requirements: 1+...

  • Help Desk

    1 month ago

    St Louis, Missouri, United States Randstad USA Full time

    job summary: Randstad Digital is seeking an experienced Help Desk professional for a contract engagement in St. Louis, MO. This person will be working as a part of a team to provide Tier 1 Help Desk Support, general IT Troubleshooting, and printer support. The ideal candidate will be positive, dependable, and willing to learn. Requirements: 1+ years of...

  • Tier III Help Desk/Network Engineer

    2 days ago

    Saint Louis, United States SSE Full time

    Job DescriptionJob DescriptionTier 3 Help Desk / Network EngineerSSE is a leading technology company serving St. Louis, MO and Jacksonville, FL for over 30 years.We are seeking a Tier 3 Help Desk/Network Engineer to join our network technologies in our St. Louis, MO location. The primary responsibility is to provide support of management of all SSE’s...

  • Help Desk Technician

    7 days ago

    St Louis, United States TEKsystems Full time

    Description: Customer service-orientated attitude a. Work with local and remote users. First Line problem solving, and proper escalation. a. Ability to solve basic hardware and software issues. Enter and manage tickets. a. Assign tickets to the correct team and category in the Help Desk tool. b. Follow up with the customer and/or assigned IT person...

  • Help Desk Technician

    1 week ago

    Saint-Brieuc, Bretagne, United States NuAxis Innovations Full time

    Help Desk TechnicianLocation Falls Church, VA# of openings 1Salary Range (Min-Max) 00We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.Technology is our Passion. People are our Purpose. Grow with us As a growing business, every NuAxis Innovations employee impacts the success and direction of...

  • Help Desk Coordinator

    4 weeks ago

    St Louis, United States Insperity Full time

    Help Desk Coordinator Are you driven by the desire to positively impact people’s lives? Do you excel in connecting with customers and assisting them in discovering solutions that improve their everyday experiences? If this resonates with you, we have an exciting opportunity waiting! eSpecial Needs provides equipment, solutions, and curricula for...

  • Help Desk Coordinator

    3 weeks ago

    St Louis, United States Insperity Full time

    Help Desk Coordinator Are you driven by the desire to positively impact people’s lives? Do you excel in connecting with customers and assisting them in discovering solutions that improve their everyday experiences? If this resonates with you, we have an exciting opportunity waiting! eSpecial Needs provides equipment, solutions, and curricula for...

  • Help Desk Technician

    7 days ago

    St. Louis, United States TEKsystems Full time

    Description: 1.Customer service-orientated attitude a.Work with local and remote users. 2.First Line problem solving, and proper escalation. a.Ability to solve basic hardware and software issues. 3.Enter and manage tickets. a.Assign tickets to the correct team and category in the Help Desk tool. b.Follow up with the customer and/or assigned IT...

  • IT Help Desk Analyst

    3 weeks ago

    Saint Louis, United States Hogan Full time

    Job DescriptionJob DescriptionHogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.Job SummaryProvides technical assistance to computer users, both local and remote....