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Customer Service Representative
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We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving customer complaints and issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve customer/quality issues and concerns
- Document and update customer records based on interactions
- Maintain organization within store front
- Develop and maintain a knowledge base of the floral products and services we provide
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- High School Diploma or GED
- Ability to lift up to 50 pounds as needed