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Account Administrator Supervisor
2 months ago
Account Administrator Supervisor
Join our dynamic team as an Account Administrator Supervisor at HomePro. We are seeking a motivated and experienced individual to lead our account administration team and ensure efficient and accurate handling of all client accounts. This role is critical for maintaining client satisfaction and supporting our growth.
ResponsibilitiesOversee daily account operations: Supervise and manage account administrators to ensure all daily tasks and account management operations are handled promptly and accurately.
Monitor account changes: Ensure all updates and changes to client accounts are accurately processed and aligned with internal policies.
Client communication: Foster strong relationships with clients through consistent and transparent communication. Address any concerns or queries clients may have about their accounts.
Training and development: Provide training and development opportunities to team members to enhance their skills and improve overall team performance.
Reporting and analytics: Compile reports on account activity and team performance. Utilize data analytics to identify areas for improvement.
Process improvement: Identify and implement process improvements to increase efficiency and accuracy in account administration.
Conflict resolution: Handle any disputes or issues that arise with client accounts, ensuring a fair and swift resolution.
Strong leadership skills: Proven ability to lead and manage a team effectively.
Excellent communication: Superior verbal and written communication skills for interacting with clients and team members.
Detail-oriented: High attention to detail to ensure accuracy in account handling.
Organizational skills: Excellent organizational skills to manage multiple tasks and priorities effectively.
Problem-solving mind: Ability to troubleshoot and resolve issues efficiently.
Customer-focused: Strong focus on providing exceptional customer service and resolving client issues promptly.
3+ years of experience in account administration or a related field: Previous experience in a supervisory role is preferred.
Strong knowledge of account management software: Familiarity with common account management tools and software.
Bachelor's degree in Business Administration or related field: Preferred but not mandatory if the candidate possesses relevant experience.
Strong analytical skills: Ability to analyze data and generate actionable insights.
Proficiency in Microsoft Office Suite: Advanced knowledge in Excel, Word, and Outlook.
Bilingual skills are a major plus
At HomePro, we value diversity and are committed to creating an inclusive environment for all employees. If you are ready to take on a leadership role and drive the success of our account administration team, we encourage you to apply today. Join us and make a significant impact on our growth and client satisfaction