Operations Coordinator

2 weeks ago


Cleveland, United States Open Doors Academy Full time
Job DescriptionJob Description

Operations Coordinator

Department:

Operations

Job Status:

Full-Time

Reports to:

Director of Operations

Job Type:

Regular

Positions Supervised:

None

FLSA Status:

Exempt

Amount of Travel:

25%

Work Schedule:

Academic Year: M-F 10am-6pm, occasional weekends and evenings;

Summer: M-R 8am-5pm, F 8am-12pm; adjusted with approval of supervisor

POSITION SUMMARY

The Operations Coordinator supports the Director of Operations in the management, implementation and execution of operational functions of the Open Doors Academy mission.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

  1. Operations Support for Academic Year and Summer Programs
  • Transportation Logistics (25%)
    1. Process staff requests for transportation services, including booking buses rented vehicles, and ODA-leased vans
    2. Provide scheduling and payment support in the planning of campus events and field trips across school locations served by ODA
    3. Training staff on how to operate leased vans
    4. Communication with partner organizations and service providers about scheduling and logistics
    5. Maintain leased vans with regular required repairs and annual inspections to ensure smooth operation
  • Storage and Inventory (20%)
    1. Maintain technology closet and storage space located in office building at headquarters
    2. Ensure items are organized and labelled to ensure staff can find materials
  • Supplies Procurement (20%)
    1. Maintain supplies ordering system, including placing, receiving, and distributing program and office supplies
  • Student and Staff Technology (15%)
    1. Maintain accurate inventory of student and staff technology, including laptops, tablets, hotspots, phones, etc.
    2. Distribute and collect technology as program needs require
    3. updating, purchasing and implementing physical technology, digital tools, subscription services, and other resources
  • Office Management (10%)
    1. Replenish office supplies
    2. Maintain printer services and paper supplies
  • Event Logistics (10%)
    1. Support family wraparound program with event planning and logistics, including larger organization-wide initiatives such as the International Festival, the Pitch Challenge, etc.
  • Other duties as assigned, including, but not limited to:
    1. support families and staff in completing enrollment packets through the online enrollment portal
    2. set up, break down, organize, and maintain program and meeting spaces
    3. documentation and record-keeping, including data entry, CRM or database updates, digital archiving and other duties as assigned
    4. other special projects as assigned

  1. Cooperative Team Participation:
  • Upholds company rules, procedures and policies.
  • Holds oneself and others accountable to their commitments.
  • Remains open to giving and receiving constructive feedback.
  • Develops a strong community culture among staff, parents and the community based upon ODA values.
  • Works closely with ODA’s community partners and volunteers to ensure a high-quality experience for scholars.
  • Maintains up to date knowledge around emerging program trends.

  1. Advances the Organization’s professional image.
  • Promotes the organization’s mission, philosophy, and vision.
  • Maintains open/effective communications.
  • Uses problem-solving techniques to tactfully address questions and concerns.
  • Serves as an information resource.
  • Maintains a professional appearance. Wears work attire appropriate for position.
  • Maintains the confidentiality of privileged information.

POSITION QUALIFICATIONS

Operations Competencies

  • Proactive: The best problem is one that is solved before it happens.
  • Diligence: Keeping up on program needs requires consistent effort.
  • Follow through: Program staff relying on operations coming through as promised.
  • Prompt communicator: Quick, helpful responses on all communication mediums.
  • Detail oriented: A thorough approach is key to smooth sailing.
  • Deadline driven: The ability to balance multiple deadlines is key.

ODA Competency Statements:

  • Problem Solving: Carefully evaluates alternatives and utilizes tactics and techniques that have worked in the past to minimize risk
  • Enthusiasm: Operates with a good deal of energy and intensity that keeps others inspired and involved
  • Interpersonal Demeanor: Keeps their feeling under control.
  • Organization: Systematic, precise and methodical
  • Communication: Effectively states expectations, thoughts, and ideas
  • Feedback: Provides frequent, frank and direct feedback to others
  • Productivity: Has a clear focus on results and sets challenging, but realistic goals.
  • Loyalty: Respects opinions of individuals in authority and uses them as resources for information, direction and decision-making
  • Empathy: Demonstrates an active concern for people and their needs.

SKILLS & ABILITIES

Education:

  • High school diploma required.
  • Bachelor’s degree preferred.

Experience:

  • Minimum of one (1) year of operations experience or non-profit program experience.

Technical Skills:

  • Proficient in Microsoft Office Suite, particularly Microsoft Excel.
  • Experience in database or CRM management preferred.
  • Experience in information technology preferred.

Other Requirements:

  • Valid driver’s license and willingness to operate passenger van.
  • Willingness to speak in front of a group to train on specific program needs.

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Speak

F

Stand

O

Walk

F

Sit

F

Handling /Fingering

F

Reach Outward

O

Reach Above Shoulder

O

Climb

N

Climb Stairs

O

Crawl

N

Squat or Kneel

O

Bend

O


10 lbs or less

C

11-20 lbs

O

21-50 lbs

N

51-100 lbs

N

Over 100 lbs

N


Push/Pull

12 lbs or less

O

13-25 lbs

N

26-40 lbs

N

41-100 lbs

N


Other Physical Requirements, e.g., Vision, Hearing, Touch:

  • Candidate must be able to perform the role with or without reasonable accommodations.

WORK ENVIRONMENT

  • A school environment in a controlled atmosphere building.



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