Director of Clinical Services

2 months ago

Macon, United States OrthoGeorgia Full time
Job DescriptionJob Description

JOB SUMMARY:

Provides professional nursing care according to State Board of Nursing guidelines and established ANA Code of Ethics. Coordinates the department's work and provides direct supervision, coaching, and mentoring to professional and non-professional personnel providing direct and indirect patient care. Collaborates with other healthcare disciplines and departments to provide a continuum of care to the patient. The Director of Clinical Services is specifically accountable for assisting in financial planning and controlling department costs, nursing standards, nursing plans for providing care, nursing performance reviews, and quality assurance for assigned areas. Serves as a coach and preceptor/mentor to other professional and non-professional personnel. Assists with the development of departmental goals and assures that these are operational.

 

EDUCATION & EXPERIENCE:

Bachelor’s degree in nursing preferred. A minimum of five years of professional nursing experience with at least two years of supervisory experience is required. Must be currently licensed as a Registered Nurse in the State of Georgia. Proficient computer skills. Ability to work independently and excellent interpersonal and customer service skills.

 

TRAINING: MACHINES/TOOLS/EQUIPMENT/WORK AIDS:

Three months to become independently functional. Athena EPM & EMR must be proficient in all office equipment and Microsoft Office (Word, Excel, and Outlook). Must understand the proper use of sharps and their disposal.

 

JOB RELATIONSHIPS:

Works under the direct supervision of the CEO. Daily contact with physicians, Physician Assistants, Nurse Practitioners, patients, families, human resource directors, occupational health nurses, safety directors, medical assistants, administrative staff, and other business and industry representatives.

 

MAJOR JOB DUTIES:

  • Manages daily operations in all clinical departments
  • Ensures clinical staff have adequate tools and equipment to perform their work efficiently, such as computer terminals, telephones, space, copier access, and various forms.
  • Participates in the hiring of clinical personnel.
  • Coordinates orientation and training of clinical staff.
  • Evaluate nurses and medical assistants annually with input from the supervising physicians and mid-level providers and participate in developing key performance indicators and measures for each position.
  • Develops and manages the schedules of all clinical personnel; manages time-off schedules and ensures all posts are filled at all times. Ensures clinics are covered or works clinic themselves.
  • Assesses and evaluates patient flow in all practice sites; recommends changes for quality patient service and care.
  • Receives and resolves patient complaints about their care and experience with our office with management.
  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
  • Participates in OSHA training and committee involvement

 

OTHER JOB DUTIES:

  • Participates in professional development activities.
  • Coordinates and attends annual training programs, including CPR, OSHA, etc.
  • Coordinates all regular clinic staff meetings
  • Completes all other duties as assigned by the CEO or Physicians.

 

LEADERSHIP ROLE:

  • Assist and help decide clear direction and priorities of clinic flow.
  • Enhance the quality of service rendered daily.
  • Ambitiously involved in process improvement.
  • Fosters teamwork and cooperation with staff, patients, and outside organizations.
  • Be a positive role model and leader for all direct reports.

 

OTHER JOB DUTIES:

  • Participates in professional development activities.
  • Coordinates and attends annual training programs, including CPR, OSHA, etc.
  • Coordinates all regular clinic staff meetings
  • Completes all other duties as assigned by the CEO or Physicians.

 

JOB KNOWLEDGE, SKILLS, AND ABILITIES:

· Must demonstrate accountability and responsibility for own work.

· Must be able to interpret state and federal agency regulations.

· Must assess, project, and plan for patient and staff needs.

· Must have excellent verbal and written communication skills.

 

WORKING CONDITIONS:

 

Walks, sits, and stands intermittently throughout the day. Works in a clean, well-lit, heated/ cooled, and ventilated office.

 

The position requires the employee to be dressed in an appropriate uniform 100% of the time; 25% of the time, the employee may be required to wear Personal Protective Equipment (PPE), including rubber gloves, a face mask, goggles, and/or a surgical gown.

 

The position will require frequent exposure to blood and/or body fluids. Appropriate PPE will be provided.

 

Exposure to hazardous materials may be frequent. These materials are primarily laboratory agents and cleaning and disinfecting solutions.

 

The Exposure Control and Hazard Communication plans of this practice detail all of these materials and the situations when exposure to blood and body fluids is likely to occur.

 

Physical demands may include lifting 100+ pounds, 0-25% of the time, and/or pushing 200+ pounds.

 

Additional physical demands include the ability to grasp with both hands, pinch with thumb or forefinger, turn with hand/arm, reach above shoulder height, simultaneously operate clinical equipment and read gauges, simultaneously speak on the telephone and write, and hold delicate instruments in a steady and firm manner.

 

Vision: Adequate to perform the job's essential functions, such as identifying brachial veins for venipuncture and reading instrument gauges.

 

Hearing: Adequate to perform the job's essential functions, such as listening for circulatory functions through a stethoscope.

 

Speaking: Adequate to perform the job's essential functions, such as providing patient education regarding treatment plans/regimens.

 

Dexterity: Adequate to perform the job's essential functions such as dressing changes, venipuncture, etc.

 

Mental: Adequate in performing the essential functions of the job, such as recording accurate patient information and assisting with exams while coordinating other services, converting ounces to grams, and researching medications in the Physicians Desk Reference (PDR).

 

Company DescriptionValue Statements:

• Team Player: We work together to promote a sense of pride and belonging by recognizing the importance of effective communication, cooperation, and commitment to a positive relationship with each other.

• Continuous Improvement: We strive for excellence through training, innovations and resourcefulness.

• Responsiveness: We empower our employees to provide exceptional customer service in a timely and efficient manner.

• Integrity: We demonstrate accountability through professionalism, trust and a strong work ethic.

• Individual Worth: We respect everyone, honor and encourage diversity and promote opportunity for growth.Company DescriptionValue Statements:\r
\r
• Team Player: We work together to promote a sense of pride and belonging by recognizing the importance of effective communication, cooperation, and commitment to a positive relationship with each other.\r
\r
• Continuous Improvement: We strive for excellence through training, innovations and resourcefulness.\r
\r
• Responsiveness: We empower our employees to provide exceptional customer service in a timely and efficient manner.\r
\r
• Integrity: We demonstrate accountability through professionalism, trust and a strong work ethic.\r
\r
• Individual Worth: We respect everyone, honor and encourage diversity and promote opportunity for growth.

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