HVAC and Plumbing Systems Warranty Manager

1 month ago


Madison, United States Keto Associates Consulting Full time
Job DescriptionJob Description

Established manufacturing company in Madison seeks an individual with HVAC Service knowledge to manage warranty work and provide customers with technical support

Summary: Act as a technical resource to customers via phone and other members of the department to address and resolve inquiries and problems with products and equipment.

Essential Duties & Responsibilities:

• Provide technical support regarding product specifications, set up, features, capabilities and capacities, burner set up and troubleshooting as able.

• Troubleshoots field problems via tech service hotline.

• When unable to answer with knowledge seek help from appropriate source.

• May provide occasional on-site field service to customers.

• As requested by Direct Manager.

• Provide customers with product set up information (usually via fax or email).

• Maintain customer inquiry records.

• Assist with analysis of burner and component warranty returns as needed.

• Track and follow up with all warranty heaters returned for inspection.

• Conduct required inspection.

• Complete required paperwork and forms with determination and results.

• Perform lab application testing with Design Engineers.

• Set up apparatus and conduct application testing in lab when needed to include:

• tests on proto-types, production oil and gas burners.

• Create formal test reports.

Additional Duties & Responsibilities:

• Send out literature or Technical Manuals as requested

• May also direct callers to the information in the literature or Tech Manuals

• Attend at least 1 job-related or safety training per year

• Other projects and duties as assigned

Education and / or Experience:

• Associate (or 2-year technical degree) or equivalent required.

• 5 years’ work experience in HVAC or water heater business required; HVAC Service Manager experience preferred.

• Knowledge of using combustion analyzer and other diagnostic equipment.

• Ability to analyze and resolve mechanical or technical issues regarding parts and burners.

• Experience with set up and operation of oil and gas burners, boilers, furnaces and water heaters.

• Proficiency in using MS Word, Excel spreadsheets, databases and the Internet required.

• Demonstrate attention to detail.

• Demonstrate ability to talk with customers, suppliers, sales reps, management staff and other levels of employees in a patient, pleasant and cooperative manner.

 

Company DescriptionKeto Associates Consulting, is a Recruiting Agency hired by clients seeking professional applicants nationwide. Apply to find out the company name and more details.Company DescriptionKeto Associates Consulting, is a Recruiting Agency hired by clients seeking professional applicants nationwide. Apply to find out the company name and more details.

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