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Customer Service

3 months ago


Elmwood Park, United States RemX Full time
Job DescriptionJob Description

RemX is seeking Customer Service Reps for On-Site opportunities in Elmwood Park, New Jersey.

 

ONSITE

Pay:  $21.00 

 Shift: Tue - Sat (8:30am - 5pm)

 

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following:

  • Answers calls from internal and external clients and patients regarding any laboratory related issues.
  • Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
  • Report laboratory results using established protocols
  • Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction
  • Place client supply orders
  • Follows up with clients on consent forms, failed faxes and work all outgoing queues
  • Understands the importance of Quality Service and how it is measured
  • Under general supervision, follows established company policies and procedures and applies acquired job skills.
  • Performs functions that require full knowledge of general aspects of the job.
  • Embrace and utilize the Customer Service Excellence tools and techniques
  • Assists with various projects as assigned by direct supervisor.
  • Other duties as assigned.

EDUCATION:

  • HS degree or equivalent
  • Some college classes preferred

EXPERIENCE AND REQUIRED SKILLS:

  • 1-2 years of relevant experience
  • Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener
    • Prioritize and manage time efficiently.
    • Computer literate
    • Ability to multi-task in a fast paced environment
    • Ability to handle stressful situations
    • Problem solving skills, flexibility and ability to adjust to change
    • Must exhibit comfortable interaction with technical staff and other departments
    • Team player

 PREFERRED SKILLS:

  •  Medical terminology proficiency
  • Some experience from a clinical laboratory, physician office and/or customer service experience
  • Bilingual (Spanish)

For immediate consideration, please email your resume to Darilys.gutierrez@remx.com with the subject as “NJ”.

Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r
\r
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r
\r
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.