Customer Service Rep.

2 weeks ago

Elmwood Park, United States Bio-Reference Labs Full time

Company Overview

This is an exciting time to join our dynamic organization BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority.

Job Description

POSITION SUMMARY:

Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and external customers, as well as, support all internal operations.

PRINCIPAL JOB DUTIES

Duties may include but are not necessarily limited to the following:

Answers calls from internal and external clients and patients regarding any laboratory related issues.

Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures

Report laboratory results using established protocols

Identify, research, and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction

Place client supply orders

Follows up with clients on consent forms, failed faxes and work all outgoing queues

Understands the importance of Quality Service and how it is measured

Under general supervision, follows established company policies and procedures and applies acquired job skills.

Performs functions that require full knowledge of general aspects of the job.

Embrace and utilize the Customer Service Excellence tools and techniques

Assists with various projects as assigned by direct supervisor.

Other duties as assigned.

EDUCATION:

HS degree or equivalent

Some college classes preferred

EXPERIENCE AND REQUIRED SKILLS:

1-2 years of relevant experience

Excellent verbal and written communication skills. Speak and write English clearly and effectively, good listener

Prioritize and manage time efficiently.

Computer literate

Ability to multi-task in a fast paced environment

Ability to handle stressful situations

Problem solving skills, flexibility and ability to adjust to change

Must exhibit comfortable interaction with technical staff and other departments

Team player

PREFERRED SKILLS:

Medical terminology proficiency

Some experience from a clinical laboratory, physician office and/or customer service experience

Bilingual (Spanish)

BioReference Laboratories is an Equal Opportunity Employer

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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