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Shift Manager
1 month ago
- Flexible Scheduling
- Competitive Compensation
- Career Advancement Opportunities
Responsibilities:
- Train and manage employees and assign duties as needed
- Lead team in providing exceptional customer service
- Resolve customer complaints gracefully and with tact
- Adhere to all health and safety rules and regulations
- Provide sales and productivity reports to upper management
- Maintain appropriate inventory levels, reorder and restock when necessary
- Cover the shifts of absent employees
- Coaching the team on service performance
- Ensuring cleanliness and product quality
- The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer
- High school diploma/GED
- Previous food service experience
- Familiarity with POS software
- Ability to remain calm and thrive under pressure
- Excellent management and leadership skills
- Strong communication and problem-solving skills