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Help Desk Analyst
1 month ago
Industry : Banking and Finance
Role Title : Help Desk /Technology Analyst
Location: Brooklyn, OH
Duration: 03 months + Possible Extension or FTE, Performance Based
Schedule: Mon-Fri : Basic business hours
Start date: ASAP
Pay : $25- $29.00/ hr
Required Skills:
- 2 + years of technical support experience in a computer support environment.
- Possess an associate’s degree in computer science and/or business, or the work experience equivalent.
- Work within a customer-oriented, positive team environment.
- Demonstrate strong interpersonal, oral, and written communication skills for technical and non-technical staff communications.
- Exhibit computer problem-solving capabilities with experience in root cause analysis
- Possess working knowledge of computer theory and support
- Provided knowledgeable support on multiple complex projects and initiatives within scope, budget, and timeline.
- Track corporate IT assets throughout the computer lifecycle
- Manage desktop systems
- Install, support, and maintain desktop applications
- Provision applications using MS System Center Configuration Manager (SCCM)
- Support desktop and mobile operating systems
- Open tickets to track work performed for a line of business partners
Desired Skills:
- Support desktop and mobile operating systems
- Configure network connectivity, including mobile computing
- Demonstrate functional knowledge of information security and best practices
- Possess excellent customer service skills, be detail-oriented and organized
Essential Job Functions:
- Engage in support of computer platforms at corporate, campus and data center locations.
- Provide second tier support of computer systems within the corporate space
- Provide high level of customer service to internal client base
- Effectively communicate with the end user
- Setup, maintain and troubleshoot MS Windows and MAC OS computers
- Complete work on assigned tickets within SLA
- Document, track, and monitor problems to ensure a timely resolution
- Use industry standard concepts, practices, and procedures
- Rely on documented and established guidelines to perform the functions of the job. Contribute to existing knowledge base based on experience and technology evolution.
- Be detail oriented and thorough, must follow tasks through to completion
- Communicate using excellent grammar and listening skills
- Work closely with team and produce clear documentation
- Remain clearly focused while multi-tasking
- Learn new things and quickly adapt to new procedures and requirements
- Identify, document, and make recommendations to third tier support on improvements based on incident data and frequency.
