Member Support Administrator

7 days ago

Southfield, United States GREATER METROPOLITAN ASSOCIATION OF Full time
Job DescriptionJob Description

MEMBER SUPPORT ADMINISTRATOR/RECEPTIONIST

Recognized as one of the largest local Real Estate Associations in the state of Michigan, the Greater Metropolitan Association of REALTORS® - GMAR provides its members premier benefits and opportunities throughout the real estate industry and advocates on behalf of property owners with legislators.

We are looking for dynamic Member Support Administrators to join our team The ideal candidates should be motivated, energized individuals who exhibit a natural, outgoing personality with a great attitude, as they will be the “First Impression” of GMAR.

The right candidates must have exceptional customer service skills and a passion for being part of an enthusiastic team that will help with the growth and goals of the Association.

The candidate must be able to learn technology platforms quickly and demonstrate them to others with a sense of urgency and attention to detail, along with the ability to work in a fast-paced, growing organization.

We offer full benefits, including Medical, Dental, Vision, STD, LTD, Life Insurance, and a 401k Retirement Plan.

Responsibilities:

  • Performs the role of receptionist for the Association answering incoming calls and greeting visitors
  • Provides customer service to prospective members and existing members by answering membership and education questions, processing member payments and changes, registering members for classes, and directing them to the appropriate Association department as needed
  • Becomes a GMAR MLS and Sentrilock Lockbox expert providing customer service to members using our Multiple Listing Service (MLS) platform.  This includes responding to questions, troubleshooting technical issues, and walking new members through processes which are submitted and processed through our support ticketing system
  • Processes Lockbox orders
  • Responds timely to incoming emails, incoming support ticket requests, and online chat requests
  • Processes incoming calendar requests and keeps an up-to-date calendar of all meetings and activities of the Association
  • Assists members with questions and purchases in our ToolShop store
  • Collects and distributes mail; processes incoming and outgoing deliveries
  • Assists with mailings throughout the year
  • Maintains office supplies inventory; places & stocks orders as needed
  • Keeps a clean and professional workspace area as well as kitchen, copy room, conference room, and classroom
  • Ensures classroom and any other meeting rooms remain fully stocked with coffee, snacks, and paper products
  • Assists with activities of all other departments when needed

Skills/Knowledge Required:

  • High School diploma and at least 2 years of customer service, technical support, reception or office administrative experience in a fast-paced setting
  • Must demonstrate intermediate knowledge of computers, office equipment, and applications, including Word, Outlook, Teams, SharePoint, OneDrive & Excel
  • Ability to quickly learn and adapt to new company-specific computer programs
  • Typing/keyboarding skills of at least 45 wpm
  • Strong oral and written communication skills
  • Strong organizational and analytical skills
  • Strong customer relations skills – patience and listening skills to respond appropriately and positively to members
  • Able to maintain strict confidentiality
  • Able to project a professional image
  • Time management skills to prioritize and complete a variety of tasks throughout the day

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