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Customer Service Team Leader

4 months ago

Fairfield, United States AZCO Corp Full time
Job DescriptionJob Description

Do you like to help people find solutions to their problems? Our customers contact us with problems and seek our help to support them. As a customer service team leader, you will respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and issues or technical concerns while leading and mentoring a small team.

AZCO is in business to serve our customers and members. We accomplish this by designing and manufacturing innovative products with integrity. As a certified ISO 9001:2015 company, we believe in continuous improvement in people, products, and processes.

We seek a success-driven team leader to take our customer service team to the next level.

To be successful in this position, mechanical aptitude is required.

Responsibilities:

· Manage key accounts

· Act as the point of contact for clients

· Organize regular client meetings to discuss their requirements

· Resolve problems and handle complaints in a timely manner

· Identify new potential customers

· Stay up to date with new features and product launches

· Lead, mentor and grow a small team

· Monitor and report on sales performance analytics

· Suggest innovative ideas to increase sales and improve customer experience

 

Success Factors:

  • Leadership Experience – successful history leading a sales/customer service team of 5 to 20 people.
  • Must have 3-5 years proven sales team growth of 10-20%
  • Have the technical ability to help our customers find solutions to their projects. Strong mechanical aptitude is required.
  • Good at building long-term relationships with customers and members
  • Able to understand and communicate effectively with customers both verbally and written.
  • Travel 25-35%
  • Bachelor’s degree: Focus on Engineering, a plus

We currently have a dynamic team, and we are expanding We offer PTO, 401K, and Health Insurance ( waiting period applies)

Company DescriptionAZCO Corp has over 30 years of experience in developing solutions for a wide range of feeding, cutting, and dispensing applications which offer cutting edge, field-proven systems and componets.Company DescriptionAZCO Corp has over 30 years of experience in developing solutions for a wide range of feeding, cutting, and dispensing applications which offer cutting edge, field-proven systems and componets.