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Customer Service Representative

2 months ago

Fairfield, United States Emergent365 Inc Full time

Are you passionate about customer service and looking for an exciting opportunity in a rapidly growing eCommerce company?

Seeking dedicated Customer Service Representatives - Full-Time & Part-Time Openings Available in the Fairfield, NJ area.

A rapidly growing eCommerce company that pioneered the hospitality retail service. As an industry leader, we offer hotel guests the opportunity to enjoy their favorite room amenities and furnishings in the comfort of their own home by allowing them to shop hotel-exclusive merchandise they experienced during their stay.

We care about our customers From the time the customer orders through delivery, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure seamless delivery to the customer. When a customer contacts our support team via phone, email, or chat, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction.

What Youll Need

We are looking for candidates who possess:

  • Excellent communication and relationship-building skills
  • A passion for helping others
  • A successful track record in a high-volume, fast-paced environment
  • Regular and reliable attendance
  • Strong problem-solving skills and the ability to think analytically
  • Must have experience with VoIP Tech.

What You'll Do

  • Build a relationship with the customer throughout the call
  • Service customers with pre-and-post order inquiries (shopping assistance, returns, replacements, refunds, delivery status, back ordered items, issues with fulfillment)
  • Identify areas of improvement and convey trends in customer calls to leadership
  • Navigate multiple software applications and technologies simultaneously
  • Use conflict management skills and maintain professional composure

What We Offer

  • PTO and sick time off
  • $18-$22 per hour depending on experience
  • 401k with company match
  • Medical, dental, vision insurance options, and additional voluntary insurance
  • Potential for annual merit increases based on performance
  • A fun office environment with regular company events

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