Customer Service Representative/Inside Sales Representative

1 month ago

Sacramento, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job DescriptionJob Description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.  The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.  

Position Responsibilities may include:

  • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. 
  • Provide excellent customer service via face to face, phone calls and e-mails.  
  • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. 
  • Recommend alternate products based on cost, availability or specifications as needed. 
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. 
  • Generate new and repeat sales by providing product and technical information in a timely manner. 
  • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. 
  • Provide accurate information regarding availability of in-stock items. 
  • Assist customers with warranties and returns. 
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. 
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services 
  • Maintain records and prepare reports on sales activities.  
  • Expand knowledge of HVAC products and keep current with latest trends within the industry 
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. 
  • Understand and follow work instructions, operating procedures, and company policies. 
  • Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

  • Works within well-defined instructions
  • Uses established procedures and works under supervision to perform assigned tasks 
  • Work is closely supervised

Knowledge & Skills:

  • Knowledge of HVAC equipment/products is preferred 
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications 
  • Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; 
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations 
  • Good phone etiquette and e-mail etiquette 
  • Ability to deal with high-volume customer traffic 
  • Effective verbal skills – must be able to explain fairly technical parts of information clearly 
  • Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders 
  • Effective organizational skills and time management skills including ability to prioritize and multi-task 
  • High level of attention to detail and accuracy 
  • Ability to establish positive working relationships with internal and external customers and employees 
  • Ability to use good judgment and strong work ethics and integrity on the job 
  • Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

  • 1 – 3 years of progressive sales experience 

Education/Certification:

  • High School diploma or GED equivalent, some colleges preferred 

People Management: No

Physical Requirements / Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

  • Branch Manager / Supervisor, Customer Service 

Pay Range - $20.87 to $26.11 hourly

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #ZR1

  • Inside Sales Representative

    3 months ago

    Sacramento, United States Lane Enterprises Inc Full time

    Job DescriptionJob DescriptionDescription: Lane Enterprises is excited to add an Inside Sales Representative to our Pacific Corrugated Pipe Co. team in Sacramento-California! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving...

  • Inside Sales Representative

    4 weeks ago

    Sacramento, United States Lane Enterprises Inc Full time

    Description: Lane Enterprises is excited to add an Inside Sales Representative to our Pacific Corrugated Pipe Co. team in Sacramento-California! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving organization!Benefits: Lane offers a...

  • Inside Sales Representative

    3 weeks ago

    Sacramento, United States Lane Enterprises Inc Full time $24 - $34

    Job DescriptionJob DescriptionDescription: Lane Enterprises is excited to add an Inside Sales Representative to our Pacific Corrugated Pipe Co. team in Sacramento-California! From generous benefits, including bonus opportunities and an Employee Stock Ownership Plan (ESOP), to great employee retention, this is a fantastic opportunity to join a thriving...

  • Customer Service Representative/Inside Sales Representative

    2 months ago

    Sacramento, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob DescriptionThe CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick...

  • Inside Sales Representative

    1 month ago

    Sacramento, United States Interstate Advanced Materials Full time

    Job DescriptionJob DescriptionCome build the future with us. Interstate Advanced Materials is seeking a full-time Inside Sales Representative at our Sacramento, CA facility. At Interstate Advanced Materials, we support the professional growth of our employees while providing exceptional services to our customers. We are a wholesale distributor and fabricator...

  • Inside Sales Representative

    1 week ago

    Sacramento, United States Genuine Parts Company Full time

    Job SummaryThis field-based Inside Sales Representative generates and increases competitive inventory stocking levels for NAPA stores, assisting in the execution of NAPA store programs and promotions as well as acting as a general liaison and problem solver for NAPA stores. The role leverages sales calls and pitches to service assigned accounts, maintain and...

  • Inside Sales Representative

    5 days ago

    Sacramento, United States Chung Financial Group Full time

    Job DescriptionJob DescriptionPosition Overview:Are you seeking a career that offers the freedom to work from anywhere, the potential to earn unlimited income, and the flexibility to enjoy the moments that matter most? As an Inside Sales Representative, you’ll play a vital role in our mission to help clients achieve financial security while enjoying the...

  • Customer Service Representative

    2 months ago

    Sacramento, United States TopBuild Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsSacramento, CA time typeFull time posted onPosted 12 Days Ago job requisition idR-105223 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here,...

  • Customer Service and Sales Representative

    4 weeks ago

    Sacramento, United States AVM California Solutions Full time

    Job DescriptionJob DescriptionWe specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue...

  • Customer Service and Sales Representative

    3 weeks ago

    Sacramento, United States AVM California Solutions Full time $42,000 - $52,000

    Job DescriptionJob DescriptionWe specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue...

  • Automotive Sales Representative

    4 days ago

    Sacramento, California, United States Downtown Ford Sales Full time

    DOWNTOWN FORD SALESIf you are a motivated individual with a strong interest in automotive sales and a commitment to customer satisfaction, we invite you to consider joining our team as an Automotive Sales Representative. The Sales Representative is well-versed in our vehicle offerings and services, as well as the automotive market, including options for...

  • Inside Sales Representative

    1 week ago

    Sacramento, CA, United States Genuine Parts Company Full time

    Job SummaryThis field-based Inside Sales Representative generates and increases competitive inventory stocking levels for NAPA stores, assisting in the execution of NAPA store programs and promotions as well as acting as a general liaison and problem solver for NAPA stores. The role leverages sales calls and pitches to service assigned accounts, maintain and...

  • Customer Service Representative

    3 weeks ago

    West Sacramento, United States EMCOR Group Full time

    Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Customer Service Representative, Customer Service, Sales, Representative, Mechanical, Retail, Manufacturing

  • Customer Service Representative

    1 month ago

    Sacramento, United States Legends Full time

    The Role The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers. Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it...

  • Real Estate Inside Sales Representative

    1 week ago

    Sacramento, California, United States The MORE Real Estate Group Full time

    Job OverviewWe are seeking a dynamic and driven Inside Sales Representative to join our expanding real estate team. In this role, you will be responsible for identifying potential leads, collecting essential information for buyers and sellers, and effectively managing the sales pipeline.Key Responsibilities:Proactively seek, manage, and qualify incoming...

  • Inside Sales Representative

    4 weeks ago

    West Sacramento, United States Professional Plastics Full time

    Job DescriptionJob DescriptionProfessional Plastics is a leading supplier of plastic sheets, plastic rods, plastic tubing, plastic films & fabricated plastic parts. Established in 1984, Professional Plastics has grown to 22 locations across the USA, Singapore & Taiwan. We provide the widest range of engineering plastics, composites & technical ceramics in...

  • Customer Service Representative

    1 month ago

    Sacramento, United States teamworkonline Full time

    The RoleThe Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers. Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it...

  • Customer Service Representative

    4 weeks ago

    Sacramento, California, United States teamworkonline Full time

    The RoleThe Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers. Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it...

  • Customer Service Representative

    1 month ago

    Sacramento, United States NMI Co. Full time

    The Customer Service Representative is an essential part of NMIs Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company. Who you will be working with: Our...

  • Customer Service Representative

    2 weeks ago

    Sacramento, United States Perfect Placement Group, LLC Full time

    CUSTOMER SERVICE REPRESENTATIVE (CSR) SALES JOBS Location: Sacramento, CA Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Work Hours : Monday to Friday 8:00 am to 5:00 pm and alternative Saturdays. Compensation: This hourly, non-exempt position pays from $18 to $21...