Help Desk Support Technician

3 weeks ago

New York, United States DAIWA CAPITAL MARKET Full time
Job DescriptionJob Description

Job Summary

As a “Service Desk Technician – Level 2,” you would be responsible for providing technical support to end-users and resolving issues related to hardware and software. You would work closely with the other team members in our IT department to escalate and resolve complex issues. Your day-to-day responsibilities would include troubleshooting and diagnosing hardware and software issues, installing and configuring software and hardware for end-users, and documenting and tracking service requests and incident tickets. Excellent communication skills are essential for this role, as you would be interacting with end-users on a regular basis. You would need to be able to explain technical concepts in a way that is easy for non-technical users to understand, and be patient and empathetic when dealing with users. Strong problem-solving and analytical skills are also vital, as you would be required to work through complex technical issues and provide solutions in a fast-paced environment.

Essential Functions

  • Troubleshoot and diagnose advanced hardware and software issues.
  • Install and configure software and hardware for end-users.
  • Document and track service requests and incident tickets.
  • Automate application deployments via tools like Manage Engine, Ivanti, etc.
  • Collaborate with other technology teams to resolve issues and provide solutions.
  • Provide technical guidance and training to end-users.
  • Work with the other groups in the IT department to escalate and resolve complex issues.
  • Identify opportunities for process improvement and best practices in IT service delivery.
  • Maintain and update technical knowledgebase and documentation.

Required/Preferred Education and Experience

  • Bachelor’s degree preferred (not required)
  • A minimum of 3-6 years of work experience
  • Experience with operating system deployments, application packaging, advanced PC troubleshooting, and with ITSM systems like Service Now

Knowledge, Skills and Abilities

  • Excellent verbal and written communication skills
  • High level of customer service
  • Capable of multitasking and working within tight deadlines
  • Excellent knowledge of OS and application deployments
  • Detail oriented and organized, and capable of handling proper follow-up with end users.

  • Help Desk Technician

    4 weeks ago

    New York, United States MAF Resources Full time

    We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues...

  • Help Desk Technician

    1 week ago

    New York, United States Ellianse LLC Full time

    Job DescriptionJob DescriptionAbout The Job:Ellianse seeking a highly skilled and motivated Help Desk Technician to join our dynamic IT team. As a Help Desk Technician, you will be responsible for providing technical support to our internal staff and clients. Your exceptional problem-solving abilities and customer service skills will be critical in ensuring...

  • Help Desk Technician

    2 weeks ago

    New York, United States God's Love We Deliver Full time

    The Help Desk Technician supports desktop, laptop, phone, and related infrastructure systems for God’s Love We Deliver, focusing on user support. This person works closely with the Systems team, vendors, and third-party consultants to ensure IT systems function to a level that meets staff needs. Key duties include responding to IT tickets, preparing...

  • Help Desk Technician

    4 weeks ago

    New York, United States CDW Full time

    Seeking Help Desk Technicians with work with a reputable, high-education client. This is a 6 month contract, onsite opportunity. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. *Unable to sponsor for this role - No C2C* Responsibilities: Diagnose and resolve hardware, software, and network issues...

  • IT Help Desk Technician

    5 days ago

    New York, United States Ironcloud Full time

    **Overview**: We are seeking a talented and experienced Help Desk Technician for a contract position in New York, NY. This hybrid role requires a dedicated professional who can provide exceptional day-to-day hardware and software support for local and remote staff. If you have a passion for technology, a strong customer service orientation, and the ability...

  • IT Help Desk Analyst

    4 weeks ago

    New York, United States Medix Technology Full time

    Job Title: Help Desk Support Technician Location: Carrollton, Texas Job Type: Full-time Job Description: We are seeking a skilled Help Desk Support Technician to join our dynamic team. As a Help Desk Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems,...

  • Help Desk Technician

    3 weeks ago

    New York, United States Good Shepherd Services Full time

    About Us: Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take....

  • Help Desk Support

    4 weeks ago

    New London, United States Ramsoftsystems inc Full time

    **Job Title: Help Desk Support** **Location (On-site, Remote, or Hybrid?): Groton/New London, CT (Onsite)** **Contract Duration: Contract until 02/22/2025** - 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills - As a Field Engineer 3, you will perform activities associated with installing,...

  • Day Shift: Help Desk/it Product Support

    4 days ago

    New York, United States Adaptation Full time

    We are looking for multiple Help Desk/IT Product Support Representatives to join our team to help support a large IT Support Team program. **Location**:This position will be on-site 5 DAYS in Lower Manhattan ***Job Requirements**: - Outstanding verbal and written communication skills required to relay technical requirements between lane technicians,...

  • Night Shift: Help Desk/it Product Support

    4 days ago

    New York, United States Adaptation Full time

    We are looking for multiple Help Desk/IT Product Support Representatives to join our team to help support a large IT Support Team program. **Location**:This position will be remote temporarily, then eventually moving to onsite in Manhattan. **Shifts Available**: **1. 11PM - 8AM Days to be determined** - ** Job Requirements**: - Outstanding verbal and...

  • Help Desk Technician

    2 months ago

    New York, United States The Goodkind Group, LLC Full time

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm) Hybrid Work Schedule – Work onsite and from homeMidsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer.Primary responsibility is to respond to incoming requests to the IT Help Desk viaphone, e-mail or in person. ill quickly diagnose and resolve user problems....

  • Help Desk Technician

    2 weeks ago

    New York, United States The Goodkind Group, LLC Full time

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm) Hybrid Work Schedule – Work onsite and from homeMidsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer.Primary responsibility is to respond to incoming requests to the IT Help Desk viaphone, e-mail or in person. ill quickly diagnose and resolve user problems....

  • Help Desk Technician

    2 months ago

    New York, United States The Goodkind Group, LLC Full time

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm) Hybrid Work Schedule – Work onsite and from homeMidsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer.Primary responsibility is to respond to incoming requests to the IT Help Desk viaphone, e-mail or in person. ill quickly diagnose and resolve user problems....

  • Help Desk Technician

    2 weeks ago

    New York, United States The Goodkind Group, LLC Full time

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm) Hybrid Work Schedule – Work onsite and from homeMidsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer.Primary responsibility is to respond to incoming requests to the IT Help Desk viaphone, e-mail or in person. ill quickly diagnose and resolve user problems....

  • Help Desk

    2 days ago

    New York, United States Blake Smith Staffing, LLC Full time

    Position: Help Desk / Executive SupportJob SummaryThe Help Desk /Executive Support is an energetic and forward thinking person who engages withand reviews the activities of all help desk team members to ensure that they deliver excellent customerservice and provide customer guidance. The Help Desk Lead is responsive and responsible for providingprofessional,...

  • Help Desk Technician

    3 weeks ago

    New York, United States The Goodkind Group Full time

    Help Desk Technician / IT Support Desktop Support (Legal/Law Firm) Apply (by clicking the relevant button) after checking through all the related job information below. Hybrid Work Schedule – Work onsite and from home Midsize law firm is hiring a Help Desk IT Technical Support & Desktop Engineer. Primary responsibility is to respond to incoming...

  • IT Help Desk Technician

    2 weeks ago

    New York, United States TWO95 International Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...

  • IT Help Desk Technician

    2 weeks ago

    New York, United States TWO95 International Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...

  • Help Desk

    3 weeks ago

    New York, United States Zbrella Technology Consulting Full time

    Job DescriptionJob DescriptionWe are looking for a Help Desk Technician to help bring our vision of having great people serve great people to life. Everyday we wake up to find ways we can use technology to improve ourselves, the clients we serve, and leave the world in a better place than when we found it. But we cannot do it alone. We need help, people who...

  • Help Desk technician

    4 weeks ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...