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Project/Scheduling Coordinator

2 months ago

Minneapolis, United States Interior Logic Group Full time $19 - $20
Job DescriptionJob Description

Job Summary:

The Scheduling Coordinator / Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.

 

Responsibilities:

· Customer Experience

o Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:

o Connecting with customers to discuss installation timeframes and manage expectations

o Responding to incoming customer calls

o Following up with customers once work is completed to ensure complete satisfaction

o Serves as a primary contact and problem solver for customers when issues arise

o Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented

o Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes

· Interaction with Installers

o Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:

o Dispatching work orders to service providers

o Connecting with customers to manage expectations and ensure preparedness

o Ensuring that work is completed and customer is completely satisfied

o Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors

o Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful

o Ensures that providers are paid on a timely and accurate basis

· Production Team Partnership

o Participates in and supports the Production Team in a way that allows people to be their best

o Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart

 

Job Requirements:

· Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes

· Excellent communication skills – verbal and written

· Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes

· Customer-focused; continuously seeks excellence and understands how to create it

· Knowledge of Crew2’s programs and services

· Building trades experience

· Strong problem-solving experience and skill

· Creative and resourceful

· Able to manage multiple, sometimes conflicting demands

ses of warehouse operations and distribution programs preferred.

Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.