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Service Coordinator
3 weeks ago
If you are a really great communicator, outgoing, fun and cheerful person that thrives in a fast paced, stressful environment we might be the place for you. We are looking for a full time 8-5 service coordinator / dispatcher to work in our call center. Must be good at phone skills, follow through, multi-tasking all at the same time. Must have prior dispatching experience. This job requires good computer skills, attention to detail and organization.
Essential responsibilities:
- Taking service calls.
- Qualifying new clients and setting up new accounts.
- Managing client database for quality and correctness.
- Monitors after hours calls and follows up with techs and clients.
- Schedules and tracks all service calls.
- Tracks status and locations of field technicians.
- Acts as liaison between field techs and clients.
- Follows up on transferred calls.
- Is aware of call team activities.
- Assigns appropriately skilled techs to individual jobs.
- Dispatches additional labor when necessary.
- Tracks travel and labor time of field techs on each job.
- Tracks parts on order for transferred jobs.
- Schedules preventative maintenance jobs.
- Service tech support.
- Communicates service status and issues with clients.
- Manages service tech overtime levels.
- Troubleshoots problem situations.
- Facilitates scheduling of bid jobs.
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