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Service Coordinator

3 months ago

Houston, United States Mansfield Oil Full time

**Position Summary**:
**Essential Duties**:

- Identify equipment needs and cost with Sales and Customer Support
- Identify Labor cost associated with preparing the rental equipment and systems
- Determine best equipment solution for the customer
- Call in all monitor activations/setups through monitors hotline in Texas
- Review completed ROI sheet and service work order then initiate tank build with service technicians
- Ensure all associated costs are processed and ready to bill
- Create OSE Orders
- Create Ship To’s
- Assisting counting inventory
- Issue PO’s
- Reconcile PO’s
- Reconcile Inventory
- Complete all necessary billing functions for OSE work, parts, rental, sales
- Coordinate between equipment Supervisor, the customer and MSP internal staff.
- Manage and Support Services Requests
- Work with OSE Supervisor to lay out dispatch plan daily
- Manage and Support Service Request Billing Requirements
- Create and maintain rental equipment reports
- Manage reporting in rental agreement databases
- Prepare and Provide Equipment Request Quotes
- Assist OSE Offsite Equipment Supervisor in all areas
- Coordinate with customer on delivery and pickup requests
- Coordinate Fuel Transfers and Waste Pump outs when needed Coordinate first Fill with customer and specialty fueling services
- Create parts inventory system, order all parts necessary for work to be completed by technicians
- Perform monthly inventory count and provide to accounting team for each location holding inventory including service technician trucks
- Manage Vendor Relationships
- Place all service requests in our system including requests from OSE Supervisor
- Departmental liaison between OSE and Specialty Fueling Services
- Problem Solve related to equipment and systems
- Populate daily data for technician service tickets and various KPI’s
- Ensure BU management has all data necessary to complete KPI’s and OKR’s
- Review with OSE manager that service technicians have completed the proper paperwork for tank rig outs and service requests

**Other Duties**:

- Manage and support all functions related to vendor invoice payments
- Identify process deficiencies and implement rental management workflow solutions
- Prepare and present rental management related solutions
- Develop knowledge of industry standards and equipment
- Develop and manage vendor relationships
- Develop skills to manage various internal and external projects Competencies

**Physical and Environmental Conditions**:

- _x_This job operates in a office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, or crawl; talk or hear. This position may require travel via vehicle and airplane. Employee may be required to sit for long periods of time. This position may occasionally lift or move up to 15 pounds.

**Position Tvpe/Expected Hours of Work**

This is a full-time position. Working hours are Tuesday — Saturday, 10:00 am — 7:00 pm. This position does not generally require long hours and weekend work, but it may be necessary on occasion. Some overtime may be required including weekends.

**Minimum Education Experience and Certification**
- Highschool Diploma or Equivalent

**Knowledge, Skills. and Abilities**
- Strong professional communication skills
- Strong knowledge base regarding the Microsoft Office software suite
- Petroleum equipment experience preferred
- In-depth customer service problem solving experience
- Strong knowledge base regarding the Microsoft Office software suite

**Benefits**
- Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
- 401(k) plan with company match
- Paid Time Off** **that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
- Parental Leave
- Tuition Reimbursement
- Insurance Discount Programs
- Chaplain Program
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._