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Customer Success Specialist

4 months ago

San Francisco, United States Koru K9 Full time
Job DescriptionJob Description

We are seeking a Customer Success Specialist to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and client communication through phone, text, email
  • Provide information about Koru K9's services, ethos, and policies
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Client acquisition - we spend a considerable amount of time training our team members up on all things dog training, and Koru K9. Once they are ready, the majority of the time is spent on phones talking to clients about our services.

Attention to detail is a MUST. This is a very busy position with a LOT of details and a LOT of volume. Communication is critical. Being a team player is mandatory. We love somebody who take accountability, ownership, and can deal with this fast paced, high volume, stressful position. Hard work is rewarded You can see plenty of success stories in our own office team.

This position is full time and five days per week. After the initial training period, the hours will be 11AM to 7PM PST Monday through Friday. Preference will be given to candidates who would be willing to work one day on the weekend.

​Qualifications:

  • This is an entry level position. However, previous experience in the dog industry, customer service, sales, or other related fields is a plus
  • This is an important position that relays empathy, and the message that we can help.
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Attention to detail is a MUST.
  • his is a very busy position with a LOT of details and a LOT of volume. Communication is critical.
  • Being a team player is mandatory.

After the initial training period - we

Company DescriptionYour canine companion is worth it and your peace of mind depends on it. That’s why at Koru K9, we offer the industry’s best trainers to bring out the best in your dog. Our programs are tailored to the individual dog and all behavioral issues. Any dog. Any breed. Any problem. From preventing to fixing, our balanced training approach and comprehensive program options will transform your pet and transform your life with a canine companion that is the perfect addition to your pack.
Koru K9 offers private in-home dog training, as well as board and train programs for behavior modification and rehabilitation in real-world settings. All trainers are hand-selected by owners Ray & Bridget Murphy to provide industry-leading expertise in the following 13 states:
-San Francisco Bay Area, California
-Seattle, Washington
-Denver / Boulder, Colorado
-Dallas-Fort Worth Metroplex, Texas
-St. Louis, Missouri
-Portland, Oregon
-Jacksonville, Florida
-Stamford, Connecticut
-Knoxville / Nashville / Chattanooga, Tennesse
-Salt Lake City, Utah
-Scottsdale, Arizona
-Charleston, South Carolina
-Richmond, Virginia
Whether we’re your first choice or a last resort, the Koru K9 method will help you build a relaxed, trusting relationship with your pet. If you are ready for Koru K9 to transform your pet and transform your life with an unmatched training experience that delivers real results, we are ready to help. Because your dog is our mission.Company DescriptionYour canine companion is worth it and your peace of mind depends on it. That’s why at Koru K9, we offer the industry’s best trainers to bring out the best in your dog. Our programs are tailored to the individual dog and all behavioral issues. Any dog. Any breed. Any problem. From preventing to fixing, our balanced training approach and comprehensive program options will transform your pet and transform your life with a canine companion that is the perfect addition to your pack.\r
Koru K9 offers private in-home dog training, as well as board and train programs for behavior modification and rehabilitation in real-world settings. All trainers are hand-selected by owners Ray & Bridget Murphy to provide industry-leading expertise in the following 13 states:\r
-San Francisco Bay Area, California\r
-Seattle, Washington\r
-Denver / Boulder, Colorado\r
-Dallas-Fort Worth Metroplex, Texas\r
-St. Louis, Missouri\r
-Portland, Oregon\r
-Jacksonville, Florida\r
-Stamford, Connecticut\r
-Knoxville / Nashville / Chattanooga, Tennesse\r
-Salt Lake City, Utah\r
-Scottsdale, Arizona\r
-Charleston, South Carolina\r
-Richmond, Virginia\r
Whether we’re your first choice or a last resort, the Koru K9 method will help you build a relaxed, trusting relationship with your pet. If you are ready for Koru K9 to transform your pet and transform your life with an unmatched training experience that delivers real results, we are ready to help. Because your dog is our mission.