IT Level 3 Field Technician

3 weeks ago

Schenectady, United States Mohawk Ambulance Full time
Job DescriptionJob Description

Mohawk Ambulance is looking for experienced IT Field Technicians to join our growing team

Technicians are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, work with minimal supervision, and possess strong multi-tasking skills. Our culture is focused on learning, helping others, and exceeding expectations, so you should also enjoy learning and improving your own knowledge base & understanding of technical concepts.

The qualified candidate for this position is expected to resolve the following technical issues with little or no assistance:
-Workstation operating system issues of any kind, including printer issues
-User access issues to systems, network, and applications
-Standard business application (Office, QuickBooks, Adobe PDF, etc.) issues of any kind
-Basic and intermediate server issues
-Basic and intermediate networking issues (LAN, WiFi, VPN and WFH)
-Imaging/cloning Windows devices
-Install, troubleshoot, and maintain video, data, copper cables and fiber cabling infrastructure
-Our industry specific equipment and software after initial training
-Basic security issues

QUALIFICATIONS AND REQUIREMENTS
-College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
-CompTIA Net+ and/or CompTIA Security+ certifications preferred.
-Exceptional multi-tasking and project completion skills.
-Excellent interpersonal skills, ability to explain concepts to non-tech clients and aptitude to understand and follow standard operating procedures.
-Ability to act as intermediaries between clients, IT team, vendors, and organization.
-Strong documentation skills, including the ability to create how-to documents for team members and end-users.
-Ability to work independently with minimal supervision but work as part of team on projects.
-Extensive knowledge of Windows operating systems, Microsoft Office, computer hardware and peripherals.
-Strong familiarity with IP protocols such as TCP/IP, DHCP, DNS, and VPN.
-Senior level experience with Active Directory, Group Policy & User Profile Management and MFA security, MS Exchange, MS Office / 365.
-Experience supporting and maintaining WiFi, GPS, audio-video, telecom, smartphone, EHR and telemedicine infrastructures.

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