Desktop Support Technician

4 weeks ago


Schenectady, United States Murtech Full time
Job DescriptionJob DescriptionDesktop Support TechnicianLocation: 1 River Rd, Schenectady, NY 12345 Pay Rate: $22.00/HR W2 (Increase to $25/hour upon hire) Hours: Full time, M-F, 8am-5pm Duration: Contract-to-Hire Description:
  • Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Represents company in a professional and businesslike manner and communicates effectively with customers and associates.
  • Interacts with customers, responding to routine technical questions or request for information.
Qualifications:
  • Candidates should have 3+ years’ experience supporting PC Hardware and software
  • Comfortability providing hands & feet support for Server and Network is a plus.
  • Experience supporting mobile data plans, mobile networks, and devices is a plus.
  • A+ certification is a plus


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