Student Support Services Coordinator

2 weeks ago

Live Oak, United States HarperRand Full time
Job DescriptionJob Description

Who We Are

 

HarperRand specializes in administering healthcare training programs for public institutions in California and Texas. We provide affordable, fast-paced programs that positively impact the lives of students and the communities we serve together. Having started in 2013, our team has a great amount of experience helping public institutions expand their healthcare program offerings to meet the demands of businesses in the local community. Since our start, HarperRand has grown over 30% each year. We’ve added new locations country-wide and created new career opportunities to strengthen our team and continue our mission of providing students with high-quality, affordable healthcare career education programs and to help build the essential workforce.

 

Our Culture

 

At HarperRand, our mission is to create and sustain a culture based on our core values of Trust, Loyalty, Teamwork, Commitment, Consistency, Honesty, and Expertise. Upholding these values is the cornerstone of our success in cultivating a culture that develops strong and genuine working relationships. We strive to empower our employees to do their best work through personal growth and development.

We’ve fostered a culture that promotes constructive discussion and the prioritization of student success. We discourage departmental silos and encourage constructive feedback and ideas from all individuals in the company.

 

Who We’re Looking For

 

We are looking for two enthusiastic and self-motivated full-time Student Support Services Coordinators to join our team at our Live Oak, Texas location. We are interested in candidates who are looking to work for a company that is passionate about changing lives and helping build the essential workforce The schedules for these positions are as follows:

1) Monday-Thursday: 11 AM to 7 PM; Fri: 11 AM to 3 PM.

 

The Student Support Services Coordinator's duties and responsibilities include:

  • Supports the new student enrollment process by answering incoming student questions, providing a thorough review of program, tuition, and associated costs
  • Delivers program information via telephone and written materials, communicating school policies, processes, and procedures.
  • Addresses issues or concerns regarding cost, financing, dress code, curriculum, tutoring, testing procedures, enrollment paperwork information, cancellation policy, or other related items
  • Maintains CRM database to company standards.
  • Perform the functions of the job while remaining compliant with organizational policies as well as state, federal, and other regulatory bodies
  • Participates in and suggests recruitment/outreach activities
  • Performs administrative tasks associated with department activities
  • Maintains professional knowledge in applicable areas
  • Travels to various locations for training and support as necessary
  • Assists Regional Director of Texas and Vice President of Texas as necessary

This role requires the following qualifications and skills:

  • EDUCATION: High School diploma. Related area and/or equivalent experience and training preferred
  • SPECIALIZED SOFTWARE OR SKILLS: MS 365 Office Suite
  • BILINGUAL: English and Spanish preferred
  • YEARS OF EXPERIENCE:
    • 2+ years customer service; school admissions experience preferred
    • 1 year of sales experience preferred
  • Customer Service/Communication Skills: Strong ability to talk, listen, and help resolve conflicts with customers. Highly effective listening skills matched with the ability to communicate in a clear and friendly manner. When communicating in writing via email or live chat, you will need to be able to communicate professionally and use correct grammar.
  • Patience: Possess the ability to stay polite, even in stressful situations.
  • Problem-Solving Skills: Creatively manage challenges, understand available resources, and assist students and employees with their issues.

 

Why You Should Work With Us

 

We offer generous pay along with health benefits we are proud of. Our health benefits include medical, dental, vision, and complimentary life insurance plans.

We offer discretionary bonuses, raises, and promotions based on company and personal performance. We are known for rewarding our employees and sharing our successes with the team.

We value work-life balance and self-care. Our work schedule is based on a 34-hour work week giving our employees more time to take care of personal needs.

It’s the perfect time to join our team. We’re at an exciting time in our company’s history. Come be a part of our amazing growth and help develop the heroes of tomorrow.

Company DescriptionHarperRand specializes in administering allied healthcare training programs for public institutions in California and Texas. We pride ourselves on providing affordable fast-paced programs that have a positive impact on the lives of the students we serve. Our team has decades of experience helping public institutions expand their program offerings and tailoring trainings to meet the needs of businesses in the local community. While we recognize and utilize technology to support students, it does not take the place of hands-on training in the classroom or on the job.Company DescriptionHarperRand specializes in administering allied healthcare training programs for public institutions in California and Texas. We pride ourselves on providing affordable fast-paced programs that have a positive impact on the lives of the students we serve. Our team has decades of experience helping public institutions expand their program offerings and tailoring trainings to meet the needs of businesses in the local community. While we recognize and utilize technology to support students, it does not take the place of hands-on training in the classroom or on the job.

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