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Mitigation Lead Technician

2 months ago

Charlotte, United States EMERGENCY RESTORATION EXPERTS LLC Full time
Job DescriptionJob DescriptionDescription:

EARTH. FIRE. WATER. AIR.


If you wield the power to harness these elements, keep reading…


Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.


So, what does it mean to be a TITAN?


To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…


OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET


Role Description:

We are looking to hire a full-time Lead Mitigation Technician; that exceeds customer expectations while overseeing world-class execution of jobs for restoration Xperts. You will be tasked with creating superior customer XPERIENCE. This is accomplished by providing excellent leadership for your crew and ensuring proper and thorough documentation.

Responsibilities:

  • Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
  • Lead Mitigation Technician must have the ability to facilitate and direct and lead job work sites on a day-to-day basis.
  • Lead Mitigation Technicians should be able to interact with customers in disaster response activities.
  • Lead Mitigation Technician is responsible for accurate documentation of each job from start to finish, including scope, sketches, photos, and standardized forms.
  • Lead Mitigation Technicians must be service oriented, focused on the needs of both customers and your team.
  • Working knowledge of industrial drying equipment and light machinery.
Requirements:


· As a Lead Mitigation Technician, you must have at least 1 year of experience working in the restoration mitigation industry.

· Working knowledge of industrial drying equipment and light machinery.

· Valid unrestricted driver's license.

· Basic tech skills to use a smartphone/tablet and relevant software.

· Availability to work overtime in response to emergency situations, which may include after hours, weekends, or holidays.

· IICRC Restoration Industry Certification in Water Restoration, Fire & Smoke Restoration, Mold & Biohazard Remediation is preferred.


Benefits:

· Monday – Friday 8AM-5PM Consistent Schedule

· Call-out bonus for after hours work

· Dental, Disability, Life, Medical and Vision Insurance

· 401K Company Match

· PTO – Paid Time Off

· Phone allowance


Physical Environment

· Physical ability to lift 80 lbs. and be able to work within non-climate-controlled environments.