Customer Service

3 weeks ago

Mount Olive, United States Zing! Recruiting Full time
Job DescriptionJob DescriptionCustomer Service/Account CoordinatorZing Professional Recruiting, in partnership with a prominent flavor/fragrance manufacturing company in Mount Olive, NJ, is seeking Customer Service/Account Coordinator to join their team. SCHEDULE:Monday – Friday 8am – 4:30pmHOURLY RATE: $28/hourSUMMARYAs a Customer Service / Account Coordinator we want our customers to be confident that we are professionals who are well-trained to efficiently process their requests.
Essential Responsibilities and Functions include:
  1. Process, manage, communicate and take ownership of key customers
  2. Works closely with the Logistics Department
  3. Accesses multiple computer systems to enter and retrieve information for order processing.
  4. Reviews daily reports to address any issues with orders.
  5. Maintains customer forecast and floor stock agreements.
  6. Provides prompt response to pricing, inventory availability and shipment tracking inquires.
  7. Researches and assists in resolution of pricing discrepancies, complaints, returns, credits and Freight claims.
  8. Processes customer complaints within the customer complaint database.
  9. Successfully works within a team environment
  10. Provides account activity reports to management as required using Oracle and/or BI
  11. Participates in the training process for new employees.
  12. Commitment to company Quality Standards and continuous improvement of the quality management systems.
  13. Excellent interpersonal, relationship management, communication skills, along with ability to communicate effectively with individuals at all levels verbal and written.
  14. Implementation of training using effective and new tools for the optimization of a learning
  15. environment
Minimum Qualifications:
  1. Knowledge of Oracle, Numeric, oral and written language applications
  2. Product knowledge
  3. Problem analysis and problem solving
  4. Data collection and ordering
  5. Must possess a great attitude and work ethic.
  6. Must be a Team player.
Zing Professional Recruiting a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing Professional Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.Zing Professional Recruiting a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing Professional Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
#ZIP

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