We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 weeks ago

    South Deerfield, United States Circle K Stores Inc. Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Store 4707508 Whately MA posted on Posted 30+ Days Ago job requisition id R362511 Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer...

  • Customer Service Representative

    2 weeks ago

    South Plainfield, United States Addison Group Full time

    Job Title: Customer Service Representative Hours: 8 am - 4:30 pm, Monday-Friday, fully onsite Compensation: $20+ Location: South Plainfield, NJ 3-6 month contract Job Requirements: Year(s) of Experience: 2+ years of Customer service experience out of a product-based environment (Open to call center experience with A-Z assistance) Education: HS...

  • Customer Service Representative

    4 weeks ago

    South Plainfield, United States Addison Group Full time

    Job Title: Customer Service Representative Location: South Plainfield, NJ Pay: $19-23/hr Job Description: The Customer Service Representative/Sales Liaison will provide exceptional customer service by communicating with customers and/or sales staff and following through on every aspect of the order process. Key Responsibilities: Receive customer orders,...

  • Customer Service Representative

    1 month ago

    South Plainfield, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: South Plainfield, NJPay: $19-23/hrJob Description: The Customer Service Representative/Sales Liaison will provide exceptional customer service by communicating with customers and/or sales staff and following through on every aspect of the order process.Key...

  • Customer Service Representative

    1 week ago

    South El Monte, United States AKN Communications Full time $3,200 - $6,000

    Job DescriptionJob DescriptionOur company is one of the leading providers of Sales, Customer Service, and Business Development for top-tier nationwide clients. We are in search of an entry-level Customer Service Representative who has an exuberant personality and a passion for working with others!Our entry-level Customer Service Representatives place a huge...

  • Client Service Representative

    4 days ago

    South Weymouth, United States VCA Animal Hospitals Full time

    VCA South Shore (Weymouth) Animal Hospital seeking an experienced Client Service Professional to join our administrative team. In this role, you will work closely with our clients and veterinarians to provide outstanding customer service and facilita Client Service, Representative, Service, Client, Animal Care, Retail

  • Onsite/Field Service Representative

    3 months ago

    South San Francisco, United States Kreg Therapeutics Inc Full time

    Job DescriptionJob DescriptionDescription:On Site SpecialistOur mission is to help hospitals improve the management and outcomes of their most complex patients.Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the...

  • Customer Service Representative

    2 weeks ago

    South Beloit, United States GWS Tool Group Full time

    Description Job Title: Customer Service Representative Department: Customer Service Reports to: Customer Service Lead Classification: Non-Exempt Location: South Beloit, IL Travel: None GWS is the North American leader in the design and manufacturing of custom cutting tools, servicing industries including Aerospace, Automotive, Medical, Energy, and general...

  • Customer Service Representative

    2 days ago

    South Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time

    Benefits: Bonus based on performance Opportunity for advancement Training & development We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in providing exceptional service...

  • Customer Service Representative

    1 month ago

    South Jordan, United States Russell Tobin Full time

    Job DescriptionJob DescriptionOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.Position Title: Customer Support Representative/Account Representative-SrLocation:South Jordan UTDuration:6months ContractPay...

  • Customer Service Representative

    19 hours ago

    South Boston, United States PHOENIX BUSINESS CONSULTANT INC Full time

    Benefits: Bonus based on performance Opportunity for advancement Training & development We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers and will play a pivotal role in providing exceptional service...

  • Customer Service Representative

    1 month ago

    South Beloit, United States GWS Tool Group Full time

    Job Type Full-time Description Job Title: Customer Service Representative Department: Customer Service Reports to: Customer Service Lead Classification: Non-Exempt Location: South Beloit, ILTravel: None GWS is the North American leader in the design and manufacturing of custom cutting tools. Servicing industries including Aerospace, Automotive, Medical,...

  • Customer Service Representative

    3 months ago

    South Gate, United States ANA Insurance Brokerage Inc Full time

    **Customer Service Representative** Job Location: **Bellflower, CA 90706,USA** Job Category: **Customer Service Representative** Job Type: **Full-Time** **Job Description** Our office is *quickly growing* and we need someone who we can train to fit in our office puzzle! The position offered is **full time**. Our Customer Service Representative needs to...

  • Customer Service Representative

    3 months ago

    South Charleston, United States City National Bank of WV Full time

    Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the...

  • Customer Service Representative

    7 seconds ago

    South Jordan, Utah, United States Computing Concepts Inc Full time

    Position OverviewAs a vital member of our team at Computing Concepts Inc, the Customer Service Representative plays a crucial role in delivering exceptional client support. This position is designed for individuals who thrive in a dynamic environment and are dedicated to providing top-notch service.Qualifications: A preference for candidates with a College...

  • Customer Service Representative

    3 months ago

    South Portland, United States Superior Plus Full time

    **Customer Service Representative** South Portland, ME, USA Req #249 Tuesday, August 31, 2021 Superior Plus Energy Services is currently seeking a highly motivated, customer-focused, Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on...

  • Entry Level Sales and Customer Service Representative

    1 week ago

    South El Monte, United States AKN Communications Full time $54,998 - $65,000

    Job DescriptionJob DescriptionHere, our mission is to foster a culture for people to be successful and maintain a proper balance between life and business. We strive to inspire happiness in our people’s lives, not only in business but with their friends and family. We find that when someone has the proper lifestyle balance they excel in all aspects of...

  • Customer Service Representative

    1 month ago

    South Charleston, United States Frank Yeigh - State Farm Agency Full time

    Job DescriptionJob Description Frank Yeigh - State Farm Agency, located in S Charleston, WV is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and...

  • Customer Service Representative

    2 weeks ago

    South Jordan, United States Midwest Motor Express Full time

    Our Team is immediately hiring a Customer Service Representative in Salt Lake City, UT for our customer care department. Customer Service Representatives spend their day serving our customers by answering questions and concerns through email and phone calls. $18/hr starting M-F No Weekends Perform a variety of clerical tasks including but not limited to,...

  • Customer Service Representative

    3 months ago

    South Bend, United States U-Haul Full time

    Location: 3410 Western Ave, South Bend, Indiana 46619 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

Onsite Customer Service Representative

2 months ago

South Weymouth, United States Concentric, LLC Full time
Job DescriptionJob DescriptionDescription:

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.


Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

  • Competitive pay – Plus incentive opportunities and overtime potential
  • Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
  • 401K with match
  • 8 paid holidays
  • Full-time Employees receive 128 Hours of PTO Annually
  • Training and mentoring – Learn from our experts in the industry.
  • Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.


Job Summary

The Customer Service Representative is responsible for managing information, systems, and process flows surrounding customer and technician experience. This position provides specialized assistance to our customers by acting on a variety of requests including, but not limited to demo requests, pricing related projects, service requests and other related activities that will support sales associates and service management and technicians in achieving excellent customer service.


Key Job Responsibilities:

  • Tracking and managing customer assets
  • Updating customer contracts
  • Scheduling planned maintenance across customer assets
  • Dispatching technicians efficiently to meet planned maintenance schedules
  • Manage routine service requests, from receipt to billing.
  • Open, update, and close work orders in a timely manner, according to service standards.
  • Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up.
  • Review all previous day field visits for accuracy and to ensure work was completed as requested, with no outstanding issues or concerns.
  • Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed.
  • Work safely and follow all safety requirements.
  • Work independently or with a team in a professional manner.
  • Other duties as assigned by supervisor.


Key Performance Measurements:

  • A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
  • Demonstrates complex scheduling ability, resulting in high degree of technician efficiency.
  • Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
  • Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.


Requirements:

Job Requirements:

  • High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
  • 1-2 years of administrative experience in the automotive or trucking industry is desired but not required.
  • Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
  • Strong communication, problem solving, and analytical skills.
  • Ability to organize his/her own work and work independently, with limited supervision.
  • Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
  • Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
  • Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
  • Ability to work collaboratively with other departments toward the greater good of the organization.
  • Ability to adapt to a fast-changing environment.
  • Ability to be successful in high throughput environment.
  • Must be able to pass a background check and drug test.
  • Willingness to work occasional overtime, upon approval.

*This job description is subject to change at any time.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee is occasionally required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, occasionally including customer sites, Concentric facilities, and often includes co-workers working side-by-side.


The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.