Customer Service Representative
2 weeks ago
HCA in Coppell seeks Customer Service Representative with 2-3 years print production customer service experience.
Schedule – 10:00 AM – 7:00 PM CT
RESPONSIBILITIES:
Primary resource for advice for all document production needs of the Client including inquiry and escalation
- Includes digital print solutions as well as litho/web printing
- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
- Promote the print services of the Xerox Enterprise Solution
- Identify and develop digital document opportunities
- Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System Administration: -- Provide system administration support for the forms management solution implemented for the client –
SKILLS:
- Ability to demonstrate excellent interpersonal skills
- Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
- Demonstrate ability to network with colleagues to share and deliver benchmark solutions
- Demonstrate ability to deliver to deadlines
- Demonstrate ability to function effectively at all levels of the business
- Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
- Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
- Demonstrate ability to manage multiple tasks in fast paced environment
- Ability to demonstrate creativity & strong negotiation skills
- Ability to demonstrate organizational skills Experience in working autonomously.
- Position is onsite - not remote.
EXPERIENCE:
- Preferred (3) years of print industry experience Customer Service
- Preferred three (3) years in a customer relationship role
- Experience in print sales or price estimation and/or familiar with document production techniques
- Direct Mail Experience helpful
- Experience with print shop job scheduling
- Print procurement experience
EDUCATION:
- Minimum: High School Diploma or Equivalent
- Preferred: Associates Degree
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\r
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting\r
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.
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