Current jobs related to Customer Service Representative - Coppell - Barcel USA

  • Customer Service Representative

    4 months ago

    Coppell, United States Alpine Car Wash Full time $16 - $18

    Customer Service Representative - Alpine Car WashLocation: 250 South Denton Tap Rd. Coppell, TX 75019Company Overview:Alpine Car Wash is a premier provider of automotive care services in Coppell, Texas, dedicated to delivering exceptional customer experiences and maintaining the highest standards of quality. We pride ourselves on offering top-notch services...

  • Customer Service Representative

    2 days ago

    Coppell, Texas, United States Brinks Full time

    Job Title: Client Service Representative IIIAt Brinks, we're committed to delivering exceptional customer service. As a Client Service Representative III, you'll play a vital role in ensuring our customers receive the highest level of support.Key Responsibilities:Manage customer requests and inquiries efficiently, providing timely and effective...

  • Customer Service Representative

    3 days ago

    Coppell, United States FedEx SupplyChain Full time

    Pay Starting At: $19.50 per hour $0.50 shift differential. Shift: Monday-Thursday, 3 PM-1:30 AM Location: Coppell, TX About FedEx Supply Chain FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics indu Customer Service Representative, Customer Service, Continuous Improvement, Representative, Supply Chain,...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States GEODIS Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at GEODIS Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a prompt and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    1 week ago

    Coppell, Texas, United States GEODIS Group Full time

    Job SummaryThe Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders and requests, ensuring accurate...

  • Customer Service Representative

    3 months ago

    Coppell, United States Havertys Full time

    **Customer Service Representative** **Location:** Coppell, TX, USA **Job Description** **FULL TIME: $16.50 an hour** Were looking for bright energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. If you are highly motivated to succeed and enjoy helping customers...

  • Customer Service Representative

    8 hours ago

    Coppell, Texas, United States AQuity Solutions Full time

    Job Title: Customer Service RepresentativeAt AQuity Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring that their needs are met and their concerns are addressed in a timely...

  • Customer Service Representative

    2 months ago

    Coppell, United States Abel HR Inc Full time

    Job DescriptionJob DescriptionWe have a dynamic opportunity for a Customer Service Representative to join our winning team! Our ideal Customer Service Representative will join our Elite team at Artella Solutions and will be responsible for assisting healthcare patients and practices with their equipment along with handling any questions or concerns they may...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States D.H. Pace Company, Inc. Full time

    Job SummaryDH Pace Company, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Commercial Service team, you will be responsible for providing exceptional customer service, ensuring seamless communication with our customers, and supporting our service technicians in delivering top-notch service.Key...

  • Customer Service Representative II

    1 month ago

    Coppell, United States AIT Worldwide Logistics Full time

    The Customer Service Representative II will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination with other departments. This role will focus on establish Customer Service, Customer Service Representative, Representative, Transportation, Retail

  • Customer Service Representative

    4 months ago

    Coppell, United States Flagship Credit Acceptance LLC, NMLS Full time

    **Customer Service Representative** Loan Servicing | Coppell, TX **Share** **Description** **Position Summary:** We are looking for an experienced Customer Service Representative who is responsible to provide our valued auto loan customers with stellar customer service. You will communicate directly with our customers by phone, e-mail, or any other media...

  • Customer Service Representative

    2 months ago

    Coppell, United States AAA Full time

    AAA - 1225 Freeport Pkwy [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...

  • Customer Service Representative

    3 days ago

    Coppell, Texas, United States American Automobile Association Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeAuto Club Enterprises is seeking a Customer Service Representative to join our industry-leading insurance call center. As a Customer Service Representative, you will work directly with customers through inbound phone calls, listening and understanding customer issues,...

  • Customer Service Representative

    6 days ago

    Coppell, Texas, United States YKK AP America Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at YKK AP America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    6 days ago

    Coppell, Texas, United States YKK AP America Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at YKK AP America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    Coppell, Texas, United States YKK AP America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at YKK AP America. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, responding to inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 day ago

    Coppell, Texas, United States Flagship Credit Acceptance LLC, NMLS Full time

    **Job Summary:**We are seeking an experienced Customer Service Representative to provide exceptional customer service to our valued auto loan customers. As a Customer Welcome Call Specialist, you will be responsible for communicating directly with customers via phone, email, or other media channels to handle all aspects of their auto loan account.**Key...

  • Customer Service Representative

    7 days ago

    Coppell, Texas, United States AQuity Solutions Full time

    Job Overview We are seeking a highly skilled Customer Service Representative to join our team at AQuity Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers. Responsibilities: * Respond to patient inquiries and resolve issues in a timely and professional manner *...

  • Customer Service Representative

    1 month ago

    Coppell, United States American Automobile Association Full time

    Customer Service Representative Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? Outstanding Benefits $23 - $25/hour to start Paid Training onsite at 1225 S Freeport Pkwy, Coppell, TX 75019 from 9:00 Am to 5:45 Pm. Schedule after training 11:15 am to...

  • Customer Service Representative

    2 weeks ago

    Coppell, Texas, United States Flagship Credit Acceptance LLC, NMLS Full time

    **Job Summary:**We are seeking an experienced Customer Service Representative to provide exceptional customer service to our valued auto loan customers. The ideal candidate will be responsible for handling all aspects of the customer's auto loan account, including internal process support, account management, inquiries, loan administration, and problem...

Customer Service Representative

4 months ago

Coppell, United States Barcel USA Full time
Job Details

Level
Experienced

Job Location
BLU National Offices - Coppell, TX

Position Type
Full Time

Education Level
Bachelors Degree

Job Category
Customer Service

Description

Essential Functions
  • The Customer Service Representative is responsible for leading the role as a liaison between Customers/Distributors and Barcel USA.
  • This position leads the dual role by understanding customer priorities, proposing/implementing strategies, focus on support, and ensures issues are resolved in a timely manner with a focus on productivity and customer service.
  • This role requires to work with multiple departments such as Planning, Logistics, Transportation, Brokers/Carriers, Supply Chain, Exports, Accounting, Logistics teams, along with working on other key initiatives that lead to customer requirements are met.
  • This leader will have vision and growth on these sectors Customer relations; Outbound Claims & Process improvement & Simplification Customer Relations:
  • Lead the activities of the Customer Service dual role that supports our partners and key areas of business.
  • Work with other leaders to develop and implements strategic plans that meet our customer's current and future supply chain capability needs and demand while improving productivity, quality, operations, & KPI's.
  • Work closely with the Quality organization to ensure the application and continuous improvement of Quality programs and rapid response to any quality-related events, this includes US & Exports operations
  • Resolve conflict requests and provide solutions by exercising high levels of influencing, negotiation, and communication skills.
  • Serve as an operational and management source of expertise and contribute to the success of the team/senior management team as a whole - by supporting associated and team-wide initiatives.
  • Manage a high volume of Supply Chain requests or communications (via phone and/or email)
  • Track documents, this includes BOL, POD, INVOICES, CREDIT MEMOS to minimize audit requests
  • Collaborate with the next appropriate level of customer support to seek resolution to challenging inquiries/complaints, providing documentation and continual communication to customer throughout the process
  • Maintain accurate records of all internal and external interactions in the appropriate database/system (ORACLE, BITAM, EBAVEL) •Ensure the consistent & adherence of department policies and procedures.
  • Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement
  • Involves fellow team members in collaborative or team-empowered decisions based upon the company's vision & mission
  • Assist in worksite analysis such as identifying unrecognized potential hazards and work related injuries by participating in a safety committee
  • Establish departmental business direction, identifying associate/team objectives and achieve departmental goals
  • Identify areas to improve operational integrity of claims management processes.
  • Provide technical claims management expertise to the operating team
  • Work with Transportation to dispute and process carrier charge backs
  • Research and escalate requests due to Grey Market Process Improvement and Simplification
  • Identify and communicate areas for process improvement to management
  • Work with Accounting to balance account statements on Approved/Denied credit requests
  • Work with Accounting to dispute discrepancies and process charge backs
  • Work with Accounting to minimize customers credit holds (Red List)
  • Aid the development of customer inputs into Supply Chain strategic initiatives and annual plans.
  • Lead the development of system developments and mitigate manual work and/or future expenses
  • Create and develop a centralized point of contact HUB for order management/tracking
  • Propose new processes to drive continuous improvements and reduce inefficiencies
  • Support order management team goals and initiatives to become a more proactive customer support organization.
Organizational Culture

We are one community and strive to transform the business by leading change and providing insights for more transparency and open feedback to improve our operation. We seek to identify problems and participate in root cause analysis to reduce waste in processes. We are adapting new technologies to transcend our systems and use of data which will result in exceeding goals and executing opportunities.

Qualifications
  • Ability to be flexible while able to drive for results, even when all of the requirements have not been defined.
  • Must demonstrate capability of thoroughly reviewing and sense-checking results so that analysis is right the first time.
  • Aptitude to understand the broader business contexts of the industry, and the ability to judge considerations (cost, service levels, lead times, etc.) are most important within those contexts.
  • critical thinking and problem-solving skills.
  • Ability to work with teams, cross-functionally, and contribute positively in projects.
  • Ability to handle negotiations with partners and customers.
  • Ability to provide joint leadership, especially to individuals working in other teams
  • Ability to encourage team members to look for opportunities for process simplification and improvements.
  • Ensure physical protection through proper use of PE (protective equipment).
  • Ensures compliance with applicable occupational safety and health regulations.
  • Bachelor's degree in supply chain management, industrial engineering or related field. Equivalent experience in lieu of bachelor's degree considered.
  • 5 years' progressive leadership experience in customer service or product supply in the consumer product industry