Customer Service Representative/Call Center

2 weeks ago

Coppell, United States IKS Health Full time
Job DescriptionJob Description

IKS Health is currently hiring for CSR's for a April 15th start f you are interested in the CSR position, please email your updated resume to ushiring@ikshealth.com with your avalaibility to iterview this week .

About IKS Health
Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale.
With over 14000 plus employees, including over 1,500 physicians, and technologists, IKS Health provides
solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider
groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend
of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving
providers the tools and resources they need to focus on what matters most – the patient. We offer
clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient
outcomes, optimized productivity, and revenue.

Our Vision
Healthier Consumers, Happier Providers, Thriving Organizations, Successful Healthcare for All

About Us
● We are an on-site Patient Contact Center environment.
● Individual performance measurement while working within a team atmosphere
● Comprehensive 3 weeks training program
● Variable incentive bonus and recognition programs
● Opportunities for career growth

Position Overview
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to
patient concerns with their billing statement of a health care nature and/or collect past due balances while
maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability
to work in a culturally diverse call center atmosphere.

Responsibilities:
● Communicate with patients via inbound and outbound phone calls
● Provide knowledgeable answers to questions regarding medical bills and accounts
● Understands and adheres to all regulatory compliance areas, policies and procedures (including
HIPAA and compliance requirements)● Provides excellent customer service and timely response to questions and issues related to
benefits, billing, claims, payments, etc.
● Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility,
adjustments and write-offs and handles each situation accordingly
● Explains charges, answers questions, and communicates a variety of requirements, policies, and
procedures regarding patient financial care services and resources to patients
Qualifications
Required:
● Excellent organization, customer service and communication skills
● Moderate computer proficiency including working knowledge of Microsoft Office and/or Google
Suite Tools
● Problem solving skills, good judgment, attention to detail, and follow-through are a must
● Ability to multi-task and work within multiple systems at the same time.
● Able to work with little or no supervision
Preferred:
● Experience in customer service (1 year)
● Medical billing and/or revenue cycle management knowledge within a healthcare related field (1
year)
● On-site patient contact center (call center) experience (1 year)

Job Type: Full-time, On-site

Job Pay: $16.50/Hour

Supplemental Pay types:
● Retention bonus
● Variable incentive program


IKS Health offers a comprehensive benefits package including medical, dental, vision, life
insurance, long term and short-term disability, AD&D, Supplemental benefits etc. For additional information, please
reach out at ushiring@ikshealth.com.

If this sounds like the perfect opportunity for you, please apply here or email me updated resume I look forward to speaking to you soon

Company DescriptionAbout IKS Health

IKS Health is a leading global healthcare company that provides a suite of products and services that help US-based healthcare providers operate more effectively and efficiently. Founded in 2007, IKS has over 5,500 employees, including about 1,000 clinicians, based at our offices in Dallas, Los Angeles, Hyderabad, and Mumbai. We work for 35 large US-based healthcare organizations, including the Massachusetts General Brigham; Mayo Clinic; Beth Israel Lahey; and several of the top-20 health systems in the US. IKS has a collaboration agreement with the prestigious Massachusetts General Hospital’s medical group to develop innovative clinical services that address the needs of US healthcare organizations..

IKS Health offers a Provider Enablement Solution that helps medical groups, health systems, and other ambulatory (i.e. outpatient) healthcare organizations to deliver superior patient care, while ensuring provider delight and financial upsides. Our solutions help healthcare organizations focus on their “core” functions of patient care and provider enablement (i.e. enabling physicians and other providers to take better care of patients), while IKS takes over the “chores” (such as financial, clinical support, and technology processes). We believe IKS is a pioneer in the use of clinical support services using a global delivery model.Company DescriptionAbout IKS Health\r
\r
IKS Health is a leading global healthcare company that provides a suite of products and services that help US-based healthcare providers operate more effectively and efficiently. Founded in 2007, IKS has over 5,500 employees, including about 1,000 clinicians, based at our offices in Dallas, Los Angeles, Hyderabad, and Mumbai. We work for 35 large US-based healthcare organizations, including the Massachusetts General Brigham; Mayo Clinic; Beth Israel Lahey; and several of the top-20 health systems in the US. IKS has a collaboration agreement with the prestigious Massachusetts General Hospital’s medical group to develop innovative clinical services that address the needs of US healthcare organizations..\r
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IKS Health offers a Provider Enablement Solution that helps medical groups, health systems, and other ambulatory (i.e. outpatient) healthcare organizations to deliver superior patient care, while ensuring provider delight and financial upsides. Our solutions help healthcare organizations focus on their “core” functions of patient care and provider enablement (i.e. enabling physicians and other providers to take better care of patients), while IKS takes over the “chores” (such as financial, clinical support, and technology processes). We believe IKS is a pioneer in the use of clinical support services using a global delivery model.

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