Account Manager Support Specialist

1 week ago

Albuquerque, United States Senior Market Advisors Full time
Job DescriptionJob Description

We are looking for a dedicated and detail-oriented Account Manager Support Specialist to join our team and assist our Account Managers in managing, nurturing and growing relationships with our broker distribution partners.

Job Summary:

As an Account Manager Support Specialist, you will play a vital role in supporting our Account Managers in maintaining and growing our relationships with Medicare broker agencies. Your primary responsibility will be to handle administrative and organizational tasks, ensuring our clients receive the highest level of service and satisfaction.

The Account Management Support Specialist supports the Growth Team and brokers by fully understanding the agent’s lifecycle and assisting in the day-to-day administrative roadblocks hindering our brokers’ production. This role is on a career growth trajectory that could lead to a Senior Account Manager role and more

Key Responsibilities:

1. Administrative Support:

  • Assist Account Managers in preparing and maintaining documentation related to Medicare broker agency relationships.
  • Take notes during meetings with Accounts, recap action items/next steps & transfer to CRM.
  • Manage the scheduling of meetings, calls, and appointments, ensuring timely follow-up.
  • Triage incoming support request from agents and agencies.
  • Initiate additional contracting and appointment requests.
  • Help with portal login and basic IT functions.
  • Act as a liaison setting up outreach events and building relationships/networking with local non-profits, medical providers, and community partners.
  • Coordinate trainings, webinars, and recruitment efforts.

2. Data Management:

  • Maintain accurate and up-to-date records of client interactions in our CRM system.
  • Compile and organize data and reports for Account Managers to analyze and make informed decisions.
  • Review and translate ready to sell reports.
  • Gather market specific data re: top plans, membership rankings to help identify strengths & weaknesses for the geographic areas that are relevant to each account sent quarterly.

3. Client Communication:

  • Act as a point of contact for clients, addressing inquiries and providing information or directing them to the appropriate Account Manager.
  • Assist in drafting and sending out routine communication, updates, and reports to clients.
  • Support consumer facing communication efforts.

 

4. Onboarding and Training:

  • Assist in onboarding new agents/agencies, helping them understand our services, policies, and procedures.
  • Provide training and support to clients on using our systems and tools.
  • Create market specific cheat sheets that include carrier local contact info., State DOI licensing info for the areas they serve.

5. Document Management:

  • Organize and maintain documents, contracts, and agreements related to Medicare broker agency relationships.
  • Ensure CRM systems is up to date with the required agent/agency information.
  • Provide marketing materials support as needed.

Key Performance Indicators:

· This role includes a base salary with a bonus earning opportunity.

· Bonus opportunity will be set based on percent to goal of set quarterly profit margins.

 

Requirements and Skills:

  • A high school diploma or equivalent; a bachelor's degree is a plus.
  • Previous experience in administrative or support roles is preferred.
  • Experience in Medicaid, Medicare, managed care organization, or health insurance industry required.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in using Salesforce software, Microsoft Office, and other relevant tools.
  • Ability to work well in a team and independently.
  • Entrepreneurial spirit, creative, self-motivated go-getter, and strong work ethic
  • Strong written and oral communication skills, ability to multi-task
  • Strong computer skills and proficiency in data entry.
  • Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
  • Attention to detail and accuracy to ensure error-free data entry and customer communication.
  • Strong problem-solving skills.
  • Bi-lingual preferred.

If you are a proactive, detail-oriented individual who is passionate about providing exceptional support and maintaining strong client relationships with a desire to grow in your career, we encourage you to apply for this position. Join us at Senior Market Advisors and be a part of our mission to deliver top-quality services in the Medicare broker industry.

  • Accounts Payable and Accounts Receivable Specialist

    1 week ago

    Albuquerque, United States Wiles' Wings, Inc. Full time

    Job DescriptionJob DescriptionOverview:At Wiles Companies, we MAKE IT HAPPEN! We are a long-standing and fast-growing, multi-state restaurant franchise company headquartered in Albuquerque, NM. Our headquarters team is comprised of six highly capable and dependable people who handle the Administrative and Accounting functions for our 50 (and growing)...

  • Technical IT Support Specialist

    1 week ago

    Albuquerque, United States BOOST LLC Full time

    Job DescriptionJob DescriptionTechnical IT Support SpecialistBOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. Our consultants are experts in the areas of Accounting, Contracts, Human Resources, Recruiting & Sourcing, and Strategic...

  • IT Support Specialist

    2 weeks ago

    Albuquerque, United States Optimum Building LLC. Full time

    Job DescriptionJob DescriptionJob Description:Position Overview: The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning...

  • Peer Support Specialist

    2 weeks ago

    Albuquerque, United States Presbyterian Healthcare Services Full time

    Overview Join our team as a Peer Support Specialist! As a Peer Recovery Support Specialist, you will provide Recovery Coaching to patients struggling with mental health and substance use disorders. They may assist the patient in identifying personal and environmental obstacles to recovery, link the recovering person to the recovery community, and serve as a...

  • Technical Support Specialist

    4 weeks ago

    Albuquerque, United States X-Bow Systems Full time

    Job DescriptionJob DescriptionX-Bow is looking for a Technical Support Specialist with a strong knowledge in management and staging of enterprise IT equipment.This position is also responsible for first level troubleshooting on IT support tickets, deploying corporate laptops and accounts, and mobile device management enrollment of PCs, mac, iOS and Android...

  • Technical Support Specialist

    3 weeks ago

    Albuquerque, United States XBOW LAUNCH SYSTEMS INC Full time

    Job DescriptionJob DescriptionDescription:X-Bow is looking for a Technical Support Specialist with a strong knowledge in management and staging of enterprise IT equipment. This position is also responsible for first level troubleshooting on IT support tickets, deploying corporate laptops and accounts, and mobile device management enrollment of PCs, mac, iOS...

  • Technical Support Specialist

    3 weeks ago

    Albuquerque, United States X-Bow Systems Full time

    Job DescriptionJob DescriptionX-Bow is looking for a Technical Support Specialist with a strong knowledge in management and staging of enterprise IT equipment.This position is also responsible for first level troubleshooting on IT support tickets, deploying corporate laptops and accounts, and mobile device management enrollment of PCs, mac, iOS and Android...

  • Accounting Support

    2 weeks ago

    Albuquerque, United States D.R. Horton Full time

    D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers...

  • Peer Support Specialist

    1 week ago

    Albuquerque, United States Front Range Clinics Full time

    Job DescriptionJob DescriptionSalary: $16-$24.00 hourlyJob SummaryThis position is an opportunity to utilize and leverage lived experience as a tool to help those suffering from substance use disorders. This is a dynamic role in which the Peer Support Specialist (PSS) will provide outreach to the community and direct contact to people both individually and...

  • Peer Support Specialist

    2 weeks ago

    Albuquerque, United States Front Range Clinics Full time

    Job DescriptionJob DescriptionSalary: $16-$24.00 hourlyJob SummaryThis position is an opportunity to utilize and leverage lived experience as a tool to help those suffering from substance use disorders. This is a dynamic role in which the Peer Support Specialist (PSS) will provide outreach to the community and direct contact to people both individually and...

  • Peer Support Specialist

    1 week ago

    Albuquerque, New Mexico, United States Presbyterian Healthcare Services Full time

    Career Opportunity as a Peer Recovery Support Specialist at Presbyterian Healthcare ServicesOverviewWe're looking for a dedicated Peer Support Specialist to join our team. As a Peer Recovery Support Specialist, you'll provide Recovery Coaching to individuals facing mental health and substance use challenges.You'll help them identify personal and...

  • Accounts Payable Specialist

    3 weeks ago

    Albuquerque, United States Lovelace Biomedical Research Institute Full time

    Overview: Under specific direction, the Accounts Payable Specialist will be responsible for timely and accurate processing of accounts payable disbursements and ensuring compliance with internal controls. Will review reconcile vendor statements and invoices, process all accounts payable transactions for payments, process 1099s, file and organize processed...

  • Support Specialist

    4 days ago

    Albuquerque, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsAlbuquerque-3701 Ellison Dr NW Ste B time typePart time posted onPosted Yesterday job requisition idR00120157 Store - ALBQ-ALAMEDA, NM**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions...

  • Accounts Payable Specialist

    1 month ago

    Albuquerque, United States Lovelace Biomedical Research Institute Full time

    Under specific direction, the Accounts Payable Specialist will be responsible for timely and accurate processing of accounts payable disbursements and ensuring compliance with internal controls. Will review reconcile vendor statements and invoices, process all accounts payable transactions for payments, process 1099s, file and organize processed vouchers...

  • Accounts Payable Specialist

    3 weeks ago

    Albuquerque, United States Lovelace Biomedical Research Institute Full time

    Under specific direction, the Accounts Payable Specialist will be responsible for timely and accurate processing of accounts payable disbursements and ensuring compliance with internal controls. Will review reconcile vendor statements and invoices, process all accounts payable transactions for payments, process 1099s, file and organize processed vouchers...

  • Junior Computer User Support Specialist

    2 weeks ago

    Albuquerque, United States Lentech Full time

    ** Junior Computer User Support Specialist** Job Title Junior Computer User Support Specialist Job ID 27560349 Location COLORADO SPRINGS, 80920 Other Location Description Lentech is seeking a Junior Computer User Support Specialist to join our team. Qualified candidate will provide support work remotely on a GSA contract. Candidate must be a service-oriented...

  • Peer Support Specialist

    2 weeks ago

    Albuquerque, United States Presbyterian Healthcare Services Full time

    Coordinates and communicates with hospital staff, funders and community partners as required. Creates reports and presentations as required. Works independently and with a multidisciplinary team to provide services and deliverables as required by PHS Support Specialist, Support, Specialist, Peer, Healthcare, Recovery by Jobble

  • Production & Warehouse Support Specialist

    2 weeks ago

    Albuquerque, United States Dairy Farmers of America Full time

    Position : Production & Warehouse Support Specialist Location : Albuquerque, New Mexico Requisition ID: : 26626 Input and maintain production data, reports, files, and other documents within the DMS system and spreadsheets. Provide production and milk reporting. Close purchase and work orders, inspect and sign bill of ladings and reconcile to...

  • Senior IT Support Specialist

    2 months ago

    Albuquerque, United States Expedite Technology Solutions LLC Full time

    SENIOR IT SUPPORT SPECIALIST Based onsite in the Albuquerque, NM facility, the Senior IT Support Specialist, will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services. Effective communication and world-class support is...

  • Accounts Payable Specialist

    2 weeks ago

    Albuquerque, United States Goodman Realty Group Full time

    Job DescriptionJob DescriptionACCOUNTS PAYABLE SPECIALIST Job Classification: Non-ExemptReports To: Assistant ControllerJOB SUMMARY: To maintain the property's account's payable function. Coordinates the direct billing function for tenants. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Goodman Realty Group may unilaterally change the requirements...