Deposit Operations Manager

1 month ago

Atlanta, United States Excel Federal Credit Union Full time
Job DescriptionJob Description

Summary: The Deposit Operations department is responsible for the operation and administration of the credit union’s deposit operations department. The Deposit Operations Manager manages the Operations Team and ensures the duties of the department are completed in a timely and accurate manner.The Deposit Operations Manager collaborates with the Member Engagement Manager to formulate and execute the strategic goals of the credit union, ensuring adherence to periodic audits and examinations.and provide/facilitate operational support for the front-line staff.


Duties and Responsibilities:

Supervise completion of daily deposit and payment operations tasks that may include the following functions:

  • ACH Processing
  • NSF/Share Draft Processing
  • Returned Deposit Items
  • Wire Transfers
  • Online & Mobile Banking
  • Mobile Deposit review/posting
  • Bill payment processing
  • Privacy Opt Outs
  • Card Services (Debit, Credit and ATM)
  • Manage fraud platform for Card Services
  • Dormant accounts and Escheatment Process
  • Negative Accounts (Shares and Drafts)
  • Fraud (new account, check deposit, Remote Deposit, and debit/credit card)

Assist in the resolution of errors and processing issues for members

Research problems from vendors or correspondents

Work closely with accounting on general ledger balancing as it relates to payment operations processing

Process outgoing/incoming domestic and wire transfers

Provide support as needed to Retail Branches for help with assisting members

Maintain users for specialized systems used for payments and processing

Maintain daily, monthly, quarterly, and annual metrics for department

Maintain record retention within the department

Represents the credit union as appropriate in its relationships with members and sponsor organizations, suppliers, other financial institutions, and similar groups.

Other duties as assigned.

Skills/Abilities:

  • Supervisory experience is a must
  • Proficient computer skills including Excel and Financial Software required and appropriate systems for the tasks outlined above.
  • Ability to lead during change and experience with process improvements will be valued
  • 3-5 years of Payment or Operations experience within the financial services industry is a must

Education:

  • High School, college, bachelor's degree

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