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Loss Mitigation Specialist

3 months ago

Irving, United States PrideStaff Full time
Job DescriptionJob Description

Do you enjoy solving problems, and providing excellent customer service?

We are looking for enthusiastic, tenacious, professionals to join our Loss Mitigation team. The ideal candidate will have experience with a high degree of customer contact

Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help those in default to get current.

Duties & responsibilities

  • Use manual and automated calling strategies to locate and contact delinquent homeowners

  • Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.

  • Keeps servicing files up-to-date with the necessary documents and correspondence needed to ensure a comprehensive record of the homeowner's account activity is maintained and communicated

  • Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.

  • Responsible for establishing initial contact with the homeowner via telephone or written correspondence.

  • Must be able to communicate effectively through verbal and written means.

  • Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.

  • Reviews and negotiates liens and judgments to help clear the title and protect the homeowner and investors' interest in the property.

  • Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports, and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.

  • Address any homeowner questions or concerns. Handle escalated files appropriately by providing an articulate and complete response.

  • Contribute to the progress of the department by understanding and positively impacting the measurements used to define success.

  • Certify that all required actions have taken place before completing a foreclosure sale.

  • Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.

  • Interact with a diverse audience including investors, production staff, and homeowners.

  • Perform other duties as assigned or necessary.

  • Willing to work overtime as well as weekends.

Skills & abilities

The successful candidate needs:

  • Outstanding telephone and written communication skills.

  • Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).

  • The ability to maintain professional conduct when dealing with people of any mood or personality type.

  • Familiarity with lending-related terminology and processes, especially related to mortgage delinquency.

  • Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.

  • The ability to safeguard confidential customer and company information.

  • A solid work ethic, high integrity, a positive attitude, and strong attention to detail.

  • The ability to follow instructions but work with minimal direct supervision.

  • Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.).

PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

  • A professional, supportive team environment

  • Representation to North Dallas’ top employers

  • Full medical benefits package

  • Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney

Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
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Our Mission: Consistently provide client experiences focused on what they value most.