Customer Service Representative

2 weeks ago

Portsmouth, United States PEAK Event Services Full time

Description:
**About Us**

**PEAK Event Services** is proud to be the premier event rental and tenting company in the Northeast Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stress less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

**What You'll Do**

In this role at PEAK we will invest in training you on the many aspects of the Event Industry while you help support the organization on our busy day to day. The Customer Service Representative is a key member of the success of our client experience as you are many times their fixer and event superhero. Primary duties of this role include supporting the Inside & Outside Sales and Sales Management teams by providing administrative support and a calm friendly voice to our Clients who may need assistance. This position reports directly to the **_Inside Sales Manager_** and is located in Newport RI**_._**

**The Day-to-Day**
- Assist our top producing sales people with orders in all market segments and geographical locations
- Answering the phone (from sales team) promptly and hospitably to help with new orders or service corrections
- Build a relationship with the internal customer throughout the phone call and accurate orders as applicable
- Service internal customers with post-order issues or questions (replacements, delivery status, and any issues with fulfillment)
- Facilitate solutions for client issues and submit DEFCON to the appropriate departments
- Communicate with Operations according to PEAK standards to make the proper correction
- Use conflict management skills and maintain professional composure. Grace under pressure
- Input future client orders for Sales Team
- Assist the sales team with the input and updating of leads and opportunities in Salesforce as needed
- Assist with special projects surrounding automating and improving the customer experience
- Exceed customer satisfaction, efficiency metrics, and issue resolution targets
- Use conflict management skills and maintain professional composure
- Assist with walk-in clients and showroom appointments as needed
- Support sales with site visits and client meetings as needed
- Additional support for the Reverie Social team as needed: Field phone calls that come through call queue, create leads in Salesforce, input quote requests into POR, submit client swatch orders, Analyze and Complete reports, review orders for order accuracy, assist with live chat, and/or track UPS workflows

**Requirements**:
**What We're Looking For**
- Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
- Passionate about helping others and a lover of people
- Excellent communication and relationship building skills
- Excellent decision-making and problem-solving skills
- A successful track record working in a high-volume fast paced environment
- A workspace that is free from noise or distraction
- Strong verbal and written communication and presentation skills (English and Spanish a plus)
- Excellent organizational skills
- Ability to manage and direct diverse staff and clientele
- Ability to multi-task and manage workload imbalance
- Experience with Microsoft Office
- Comfortable with modern technology (Salesforce experience is a plus)
- Experience as an Administrative Assistant is helpful but not necessary

**Why You’ll Like Working Here**
- Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays
- Support for your personal life + wellbeing
- We like to celebrate + we do it often
- Encouragement for Volunteer Days + giving back to our communities
- We foster and embrace an inclusive and diverse work culture

**Compensation and Our Full Suite of Benefits**
- $20-$24/hour (based on experience level and market served)
- Hourly, non-exempt; Dependent upon experience
- Medical, Dental + Vision Insurance
- Company-Paid Basic Life + AD&D Insurance
- Short Term & Long Term Disability Insurance
- Telehealth + Wellness
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- Travel Assistance
- 401K Retirement Plan + Employer Matching

**More About Us**
- We’re not just a rental events company - our PEAK Code drives the work we do, every day.
- We’re partners in problem solving. We collaborate in order to push through challenges and succeed together.
- We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.
- We are advocates for our communities. From sponsoring

  • Customer Service Representative

    4 weeks ago

    Portsmouth, United States PSI Virginia Full time

    We were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their customers has proven to be most successful. Our impressive Customer Service team is...

  • Customer Service Representative

    1 month ago

    Portsmouth, United States Performance Collision Centers Full time

    **Customer Service Representative** July 29, 2021 by **Job Title: Customer Service Representative Location: Portsmouth, VA** Performance Collision Centers 2021-07-29 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, United States Performance Collision Centers Full time

    **Customer Service Representative** July 29, 2021 by **Job Title: Customer Service Representative Location: Portsmouth, VA** Performance Collision Centers 2021-07-29 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...

  • Customer Service Representative

    5 days ago

    Portsmouth, Ohio, United States Aaron's Full time

    :Aaron's provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing....

  • Customer Service Representative

    4 weeks ago

    Portsmouth, United States Aaron's Full time

    Job DescriptionJob DescriptionDescription:Aaron's provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, United States Aaron's Full time

    Job DescriptionJob DescriptionDescription:Aaron's provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, United States U-Haul Full time

    Location: 2855 Airline Blvd, Portsmouth, Virginia 23701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, United States U-Haul Full time

    Location: 2855 Airline Blvd, Portsmouth, Virginia 23701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, United States Houghton Mifflin Harcourt Full time

    **Customer Service Representative** **Location:** Portsmouth, NH, US, 03801 Perform a broad range of professional services for all internal and external customers, in a manner which projects the proper company image. Provide timely, accurate and complete handling of customer inquiries, orders, returns and specific assignments within established guidelines....

  • Customer Service Representative

    3 weeks ago

    Portsmouth, United States Houghton Mifflin Harcourt Full time

    **Customer Service Representative** **Location:** Portsmouth, NH, US, 03801 Perform a broad range of professional services for all internal and external customers, in a manner which projects the proper company image. Provide timely, accurate and complete handling of customer inquiries, orders, returns and specific assignments within established guidelines....

  • Customer Service Representative

    4 weeks ago

    Portsmouth, United States Government Employees Insurance Company Full time

    Customer Service Representative – Virginia Beach, VASalary: $18.86 per hour / $ 38,002.90 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Virginia Beach...

  • Csr - Customer Service Representative

    1 week ago

    Portsmouth, United States INTERCEPT MEDICAL, LLC Full time

    **Job Title**: Customer Service Representative **Who we are**: **Job Type**: Full Time **Reports to**: Sales Manager The Customer Service Representative (CSR) is the first line of contact between customers and the company. Friendliness, timely communication, knowledge of products and record keeping accuracy are key to achieving maximum customer...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, United States Port City Air Full time

    Port City Air (PCA) is a full service and multi-faceted aviation service company located at Portsmouth International Airport with operations running 24/7. As a Customer Service Representative at Port City Air, you will have a front row seat in the exciting aviation industry, and get to meet people from around the world. CSRs provide professional and...

  • Customer Service Representative/collector

    3 weeks ago

    Portsmouth, United States Atlas Credit Co. Full time

    **Company History** Atlas Credit Company is a family owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family driven, which is the backbone of our company. Here at Atlas Credit, we hold a...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, United States Aire Serv of Chesapeake Full time

    **Benefits**: - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance This top-performing individual will be based out of our Portsmouth location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate. As a...

  • Customer Service Representative at Doggy Daycare

    2 weeks ago

    Portsmouth, United States Pet Resort Hospitality Group Full time

    **Customer Service Representative** Play All Day offers exceptional dog daycare and safe and secure hoteling for furry family members of humans. The Customer Service Representative serves as the face of Play All Day. We are seeking friendly, organized and enthusiastic individuals to join our team as Customer Service Representatives at our bustling...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, United States Aaron's Full time

    Description: Aaron's provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally! As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing....

  • Customer Service Representative

    3 weeks ago

    Portsmouth, United States Aaron's Full time

    Description: Aaron's provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally! As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing....

  • Customer Service Representative

    2 weeks ago

    Portsmouth, United States PEAK Event Services Full time

    Job DescriptionJob DescriptionDescription:About UsPEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work...

  • Customer Service Representative

    1 week ago

    Portsmouth, United States PEAK Event Services Full time

    Job Type Full-time Description About UsPEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there's a lot of work that goes...